Penn National Gaming, Inc.

Lifecycle Marketing Associate

Job ID
2021-87135
Property
Penn Interactive Ventures - Philadelphia
Location
US-PA-Philadelphia
Type
Regular Full-Time
Category
Marketing & Entertainment

Overview

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia with offices in Las Vegas. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space. We are also partnered with some of the most innovative media companies in the world to drive growth in our businesses.

 

As such, PI is looking for a Lifecycle Marketing Associate to help streamline end-to-end marketing campaigns and projects. This role is responsible for the execution of a wide array of data-driven responsibilities, with the goal of increasing customer lifetime value and high levels of player retention. The Lifecycle Marketing Associate will help deliver upon the cohesive end-to-end campaign processes, execution upon core campaign components/documentation/regulatory compliance alignment, campaign communication and distribution across internal/external stakeholders.

 

The Lifecycle Marketing Associate is a key role that sits within the CRM team as part of the broader Marketing team for our Barstool Sportsbook & Casino vertical. The ideal candidate for this role is extremely organized, methodical and detail-oriented. They possess an ability to communicate across teams in a clear and concise manner, while being able to provide and manage deadline-driven information. They are collaborative, possess high levels of interpersonal and communication skills, and are able to thrive in a fast-paced environment.

Responsibilities

  • Help streamline end-to-end internal/external campaign execution processes, ensuring alignment across all key stakeholders from ideation through delivery and fulfillment
  • Facilitate post promotion fulfillment process, including but not limited to crediting, communications, reporting and analysis.
  • Provide planning, delivery and support across core owned activation channels (push, in-app, email)
  • Support, ideate, and deliver upon dynamic promotions/bonuses across real money and free to play (FTP) sportsbook products
  • Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns
  • Contribute to regulatory promotion approval process through development of terms & conditions documentation for all campaigns, and ensure all copy is aligned with state-level regulatory requirements
  • Communicate campaign and marketing project information across all internal and external stakeholders.
  • Identify opportunities to adjust and optimize campaign performance & delivery processes against core KPIs.
  • Prepare daily priority lists and weekly project status reports.
  • Regularly track and update project statuses.
  • Support development of presentations to management and key marketing stakeholders
  • Be a proactive part of the ideation process, contributing during team meetings & offsite strategy sessions
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree (B.S./B.A.) in marketing, management, business administration, or related field 
  • 1-2 years of experience with project management, marketing automation, CRM, email marketing, and push notification technologies
  • Proficient in project management software, with proven experience in developing, maintaining, and delivering upon project timelines.
  • Detail-oriented with strong organizational, interpersonal, project and time management skills
  • Ability to manage multiple projects and prioritize effectively in a fast-paced and ever evolving environment
  • A self-starter who’s comfortable with problem solving on the fly
  • Capability to work cross-functionally, including virtual teams
  • MUST HAVE: Passion for sports AND/OR sports betting

Something to leave you with

PI is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture of teamwork, collaboration, mutual respect, and transparency, and its vital that the CRM Coordinator will assist in continuing to cultivate this culture as we grow.

 

 

#LI-TL1

 

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