Penn National Gaming, Inc.

Site Reliability Engineer (Production Support) - REMOTE

Job ID
Penn Interactive Ventures - Philadelphia
Regular Full-Time
Information Technology & Engineering


Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun.  Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and icasino across the US.  We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win!  


We are looking for a Production Support Engineer (PSE) to join our SRE team and work cross-functionally across engineering, while being at the front lines, tackling production issues and supporting our cloud environment to ensure all production processes run efficiently. We’re looking for excited individuals who want to be immersed in our AWS cloud environment, and believe in our focus on Availability, Reliability and Durability. 

Your daily responsibilities include

  • Being part of our on-call rotation to ensure the availability of our service.
  • Support the SRE team in the development of workflows, bug triage, roadmaps and multi-project updates.
  • Develop and maintain internal tools and services to monitor production jobs to ensure they execute as expected.
  • Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Supoort automation around monitoring/alerting to improve mean time to acknowledge or help the stack self-heal
  • Identify weaknesses and support and dive into fixing them
  • Work closely with our vendors after incidents to help resolve and support escalation
  • Assist other teams as issues present themselves in either their code base or infrastructure


  • 2-4 years of experience working within production support, production support issues, and how to remediate in a timely manner
  • 2 years of linux experience and supporting container solutions using Docker, ECS, or Kubernetes (K8S)
  • 1+ years of AWS cloud experience
  • Strong experience with troubleshooting, triaging, and Incident reporting
  • Experience working with applications requiring compliance audits


 Gaming License

  • Must qualify for licenses and permits required by federal, state and local regulations.
  • Position requires licensing in applicable states that PI operates, which is subject to change

Something to leave you with

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe.  Some of our competitive benefits include:


  • Flexible paid time off options and holiday time
  • A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options
  • 401K saving & matching program
  • Collaborate and flexible working environments








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