Penn National Gaming, Inc.

Senior Risk & Fraud Manager

Job ID
2022-92565
Property
Penn Interactive Ventures - Philadelphia
Location
US-PA-Philadelphia
Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk

Overview

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.,), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and have partnered with Barstool Sports to launch an online sportsbook.

 

The Senior Risk & Fraud Manager will be responsible for managing and overseeing fraud and risk identification, mitigation, and reporting under any of the Penn National Brands, including, but not limited to, the Barstool iCasino, HollywoodCasino.com, or myChoice casino and provide support to the internal Penn Interactive Compliance and Operations teams.  This role will work cross-functionally and under guidance from management to oversee and ensure fraud prevention and risk mitigation, while supporting business strategies to introduce innovative product features and user experiences. He/she will act as a resource to the entire organization to ensure that the digital business is aligned with Compliance and Regulatory Risk best practices across Penn National Gaming.

 

Your daily responsibilities include

  • Manage anti-fraud protocols and processes across all PI Verticals and ensure development of subject matter expertise in each of PI’s fraud-related systems and tools.
  • Assist in the creation and execution of strategies for the constant improvement of customer journey, particularly as it relates to identity verification, account monitoring, and funds transfers, while providing insight and expertise as it relates to the fraud and risk exposure of new strategies.
  • Partner with data science, analytics, and engineering teams to build and monitor tools and dashboards to track and optimize payment methods, protect for responsible gaming and monitor the database for fraud-related behavior.
  • Identify internal and industry trends in fraudulent behavior and working with all third-party risk partners (including KYC and geolocation partners) to mitigate future fraudulent behavior.
  • Manage relationships with third-party providers and PI Leadership to coordinate and develop effective risk management solutions negotiating, testing, and deployment of anti-fraud tool(s) at PI.
  • Maintain knowledge and experience of Fraud, Anti-Money Laundering, Know Your Customer, and Source of Funds regulatory requirements, and provide expertise when assessing risk exposure in new, prospective markets.
  • Serve as an escalation point for the risk and fraud analysts on investigations and ensure submission of all escalated cases and investigations to the Compliance leadership for regulatory reporting.
  • Develop, manage, and enhance Key Performance Indicators and service level deliverables around Fraud Team performance and risk exposure and present updates to Compliance and Business leadership
  • Oversee the chargeback dispute process with the payment vendors and team to minimize the loss to the business from disputed transactions
  • Collaborate with cross-functional teams including but not limited to Compliance, Engineering, Player Account Management System Provider, Player Experience, Payments, etc.
  • Promote accountability of all team members by coaching, delivering constructive feedback, and conducting performance evaluations (including disciplining, coaching, and counseling). Monitor progress on all newly introduced policy and procedural changes, and pivot as necessary where gaps exist.
  • Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s degree in business or similar field required.
  • Seven years of experience in iGaming, online sports wagering, or banking highly recommended.
  • Excellent people management skills.
  • Demonstrated leadership skills.
  • At least five years of experience in an analytical role involving fraud detection and risk reviews.
  • Knowledge of applicable state and federal regulations including AML, OFAC, etc.
  • Demonstrable experience in a highly regulated and compliance focused role.
  • Strong analytic experience
  • Excellent problem solving and analytical thinking skills.
  • Proficient in Microsoft Office.
  • Ability to maintain a friendly disposition under pressure. Some players may be frustrated when they contact us.
  • Communicate to various audiences in a clear and concise manner.
  • Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

 Preferred Qualifications:

  • Experience with constructing and leading a Fraud Team in the iGaming or online sports wagering industry
  • Experience with building and developing Fraud-Related third-party relationships and implementation or integrations

Something to leave you with

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe.  Some of our competitive benefits include:

  • Flexible paid time off options and holiday time
  • A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options
  • 401K saving & matching program
  • Collaborate and flexible working environments

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