Penn National Gaming, Inc.

UX Researcher - Shared Services & Internal Tools REMOTE

Job ID
Penn Interactive Ventures - Philadelphia
Regular Full-Time
Interactive Gaming & Product/Project Management


Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and iCasino across the US.  We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win!


The User Experience Researcher collaborates with the UX Design, Product, Marketing and Business Intelligence teams to define strategies, create research plans, conduct research methods, and synthesize data to inform user insights with actionable recommendations. In this role you will need to be empathetic, with a knack for curiosity about people and their behavior. This role will help improve product definition and drive business goals by finding meaning in data, and reports to the User Research Lead

Your daily responsibilities include

  • Collaborate with teams to create research plans that align with the business goals and timelines.
  • Screen, segment, and recruit end-users for user research activities.
  • Scope, plan and execute research methods (qualitative, some quantitative) such as user interviews, card sorting, surveys, moderated and unmoderated usability testing, and field studies with minimal direction.
  • Extract and synthesize data to effectively communicate with and present findings to a variety of audiences.
  • Use research insights to develop personas, journey maps, and process flows, among other types of deliverables.


  • Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience
  • Minimum 2-4 years of experience conducting User Research and Testing (in-person and remote) on digital products (especially iOS, Android, and web)
  • Exceptional communication, interpersonal, collaboration, and consultation skills; can communicate complex research concisely and effectively to product stakeholders.
  • Can work autonomously and prioritize time between various projects.
  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Help extend our user experience research processes. Champion it amongst the team and help solve UX challenges in a scalable way.
  • Experience collaborating with UX/UI Designers.
  • Excellent communication skills – both written and verbal


Bonus Points for:


  • Experience in an Agile software environment.
  • Experience with Market Research methods
  • Background/understanding of ADA/accessibility

Something to leave you with

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





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