Penn National Gaming, Inc.

Sr. Responsible Gaming Analyst

Job ID
2022-94981
Property
Penn Interactive Ventures - Philadelphia
Location
US-PA-Philadelphia
Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk

Overview

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun.  Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and icasino across the US.  We are committed to helping our team members grow and succeed.

 

The Sr. Responsible Gaming Analyst will be responsible for assisting with responsible gaming compliance matters for the real money interactive sportsbook and online casino under any of the Penn National Brands, including but not limited to Barstool Sportsbook and iCasino, MyChoice iCasino (HollywoodCasino.com), MyChoice Social Casino and HollywoodRaces.com. He/she will act as a resource to the Sr. Responsible Gaming Program Manager and Casino and Sportsbook teams and ensure that thedigital business is aligned with RG Compliance’s best practices across Penn National Gaming. The successful candidate will be capable of delivering results with and through colleagues and peers, both cross-functionally and cross-jurisdictionally.

 

As the business rapidly grows, the Responsible Gaming Analyst will assist with responsible gaming operations and ongoing responsible gaming evaluation.
The position will also play a vital role in key areas such as: Responsible Gaming (RG) training and tracking, RG audits (marketing, player experience, customer database, and website), RG process and procedure reviews and amendments and responsible investigations. This role will have a direct report and will directly oversee, input and maintenance of self-excluded and/or excluded individuals, responsible gaming
investigations, monitoring social media and customer service interactions that pertain to responsible gaming, preparing weekly/monthly/quarterly/yearly responsible gaming reports, drafting new state launch
documents for regulatory submission, and analysis of self-exclusion and/or exclusion information to ensure full compliance with state regulations.

Your daily responsibilities include

The following and other duties may be assigned as necessary:
• Daily review of relevant responsible gaming news articles.
• Produce and distribute a monthly responsible gaming newsletter.
• Responsible for assisting the Responsible Gaming Program Manager and various team members
to draft and review interactive sportsbook and online casino Compulsive Problem Gambling
Plans for each state of operations.
• Organize, administer, and track all responsible gaming training.
• Develop a comprehensive auditing program that proactively identify potential responsible gaming
risks.
• Conduct analyses of operational processes to identify areas to improve efficiency and reporting,
and assist with developing internal policies and operating procedures
• Develop, organize, and implement responsible gaming processes and procedures. Continuously
evaluate and amend based on best practices.
• Oversee self-exclusion maintenance.
• Weekly/Monthly/Quarterly /Yearly support of the Responsible Gaming Program Manager in
preparing regulatory reports as needed by Responsible Gaming Program Manager, the
Compliance Team, or regulators.
• Support the Sr. Responsible Gaming Program Manager, and Compliance Department, to monitor
compliance with RG procedures relating to player experience, social media, and VIP.
• Responsible for contents and review of responsible gaming on-site content, such as Patron
Protection / Responsible Gaming Page.
• Assist Sr. Responsible Gaming Program Manager with the tracking, monitoring, and submission
of regulatory incidents.
• Assist with identifying and anticipating issues that may negatively impact business and
develop/implement operations-based solutions.
• Effective verbal and written communication skills required.
• Perform other duties, as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. Must be at least 21 years of age.

  • Bachelor’s Degree required. Preference in legal, auditing or regulatory related field.
  • 1+ years of work experience within a similar role. Experience in the Gambling industry is a plus.
  • Ability to understand and adhere to any regulatory standards and changes.
  • Ability to analyze and document necessary business processes.
  • Ability to make effective decisions under pressure.
  • Ability to think analytically and be a problem solver.
  • Ability to understand regulatory requirements for RG, operations, and products.
  • Ability to effectively communicate with Gaming Regulators.
  • Ability to apply responsibilities to everyday business situations with minimal direction; prioritizes
    effectively.
  • Detail oriented, organized, and able to manage time efficiently. Effectively communicate with excellent
    execution to ensure the achievement of personal and company objectives.
  • Results oriented, goal oriented and self-motivated.
  • Collaborate within a team across departments by supporting the organization’s needs through crossfunctional relationships (Customer Service, VIP, Marketing, etc.).
  • Experience in gathering and understanding requirements and the ability to negotiate the “Right Solution”
    for the business while meeting all regulatory expectations.
  • Must possess a high level of organizational skills.
  • Must be detail oriented.
  • Must be able to meet deadlines and to work under the pressure of short time constraints.
  • Must be able to develop and maintain cordial and professional relationships with all levels of the
    business.
  • Must be available to work weekend hours.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively
before groups of customers or employees of organization.

 

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and
communicate an extensive variety of instructions. Ability to conduct proper research and provide those
findings to appropriate parties thereafter.


CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify meet any credentialing requirements of the Pennsylvania Gaming Control Board.


PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand and use hands to finger,
handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms
and talk or hear. Specific vision abilities required by this job include close vision, color vision, and
peripheral vision.


The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds,
and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend,
twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as
confined spaces.


WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The noise level in the work environment is
usually moderate

Something to leave you with

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe.  Some of our competitive benefits include:

  • Flexible paid time off options and holiday time
  • A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options
  • 401K saving & matching program
  • Collaborate and flexible working environments

    #LI-PS1

 
 

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