Job Listings

General Accountabilities:  - Handles large amounts of money and maintains accountability over assigned bank and casino bankroll. - Responsible for protecting and preserving the master bank assets including accounting, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Works with credit customers to ensure they are provided with prompt, courteous, and friendly service, records casino credit issuances, and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies count room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging.  - Prepares and processes Cashier and Casino Banker exchanges.  - Be knowledgeable and comply with Title 31 regulations. 

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. - Manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Executes VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management in regard to scheduled VIP player property visits. - Assists players in making arrangements for hotel and restaurant reservations and other amenities in absence of Hosts.- Responsible for coaching and providing necessary pathways to Hosts to achieve their Salesforce goals.- Ensure compliance with VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Proactively offers support to all segments of marketing, including but not limited to Asian Marketing, National Casino Marketing and Special Events.- Helps organize and manage cross property opportunities, traveling with VIP guests when necessary.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Player Development.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling)

General Accountabilities:  - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.  - Handles all guest questions and concerns to provide exceptional guest service.  - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. - Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests. - Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. - Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. - Participate and assist in any needed capacity with all casino and property-wide events. 

- Greets all guests in a courteous manner, displaying a helpful, CARiNG attitude of EXCELLENCE; assists guest with related Pool needs (i.e., towels, chair cushions, etc.). - Efficiently attends to and serves guests who are utilizing the pool. - Monitors access of Pool services to ensure that only Hotel guests have utilization of the amenities. - Assists in keeping respective area(s) clean and organized; stocks, maintains, and cleans areas. - Responds to guest inquiries and requests; resolves issues in a timely, friendly, and efficient manner. - Provides directions and guidance to guests inquiring about the Hotel, amenities, and surrounding area. - Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:   - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

General Accountabilities:  - Provides protection for the casino, all employees, guests, and company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines and promotes outstanding guest service. - Assist with disturbances and intoxicated guests as needed. - Always promote safety and confidentiality.  - Perform and complete all duties necessary to comply withMargaritaville’s mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Greet all guests and staff in a positive, friendly, and professional manner. 

General Accountabilities:  - Provides protection for the casino, all employees, guests, and company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines and promotes outstanding guest service. - Assist with disturbances and intoxicated guests as needed. - Always promote safety and confidentiality.  - Perform and complete all duties necessary to comply withMargaritaville’s mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Greet all guests and staff in a positive, friendly, and professional manner. 

General Accountabilities:  - Provides protection for the casino, all employees, guests, and company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines and promotes outstanding guest service. - Assist with disturbances and intoxicated guests as needed. - Always promote safety and confidentiality.  - Perform and complete all duties necessary to comply withMargaritaville’s mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Greet all guests and staff in a positive, friendly, and professional manner. 

 General Accountabilities:  - Responsible for responding to work orders of slot machines in a timely and professional manner.  - Conducts emergency drops on machines and monitors drop software to ensure how to respond in an efficient and timely manner. - Inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction. - Maintain maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the slot shop, observing all safety regulations in the performance of assigned duties and reporting any safety hazards to assigned supervisors. - Troubleshoots, replaces, or repairs components (Such as bill acceptors, player tracking displays, card readers, etc.). 

- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

General Accountabilities:  - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. 

- Responsible for ensuring that all operations and departments are conducted efficiently. - Ensure compliance with Game/Pit Procedures, Internal Controls, Federal and State regulations by all Casino Team Members - Promote outstanding customer and Team Member relations. - Train and evaluate Team Members - Verify progressive table games payouts - In the absence of the General Manager and the Casino Shift Manager he/she will be the designated Managerial Representative on Premises and shall have authority to immediately act on behalf of the General Manager in any matter or concern of the Board or Division. - Responsible for the efficient operation of all slots during the shift. - Issue company complimentaries to preferred guests. - Oversee the maintenance of logs of winnings over $1,200.00, discrepancies and accidents. - Verifies jackpots - Generate purchase orders. - Signs Casino Chip Requests for fills and credits. - Issue Credit to qualified guests. - Perform other duties as assigned. - Must be proficient in all math skills including addition, subtraction, multiplication, division, percentages and fraction