- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
SUMMARYAdheres to casino and government policies and regulations regarding table games. Prepares and supervises games during shift. ESSENTIAL DUTIES AND RESPONSIBILITIES- Must convert all cash transactions into cheque.- Check the layout to ensure that the betting is not over the table limit or under the minimum.- Shuffle and deal cards.- Pay winning bets and collect losing bets.- Remain aware of the amount that people are betting.- Total hands quickly and accurately always remembering what the dealer has.- Protection of dice, keep dice in sight at all times.- Notify the floorperson/boxperson of any irregularities.- Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers.- Call the dice in a clear and informative manner.- Observe all payoffs and collections on the base where the dice are landing.- Correct any errors the base has made.- Book, setup, and payoff all bets in the proposition box and any one time bets.- Protect the layout.- Observe all customer bets.- Insure that bets are within rules and limits allowed.- Book, setup, and pay all dealer handled bets.- Change currency for gaming tokens.- Notify Floorperson or Boxperson immediately of any irregularities or any customer requests which are outside of a dealer's authority or knowledge.- Provide customers with information on how to play the game if desired.- Decide on whether or not to book or not book a late bet.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
SUMMARYAdheres to casino and government policies and regulations regarding table games. Prepares and supervises games during shift. ESSENTIAL DUTIES AND RESPONSIBILITIES- Must convert all cash transactions into cheque.- Check the layout to ensure that the betting is not over the table limit or under the minimum.- Shuffle and deal cards.- Pay winning bets and collect losing bets.- Remain aware of the amount that people are betting.- Total hands quickly and accurately always remembering what the dealer has.- Protection of dice, keep dice in sight at all times.- Notify the floorperson/boxperson of any irregularities.- Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers.- Call the dice in a clear and informative manner.- Observe all payoffs and collections on the base where the dice are landing.- Correct any errors the base has made.- Book, setup, and payoff all bets in the proposition box and any one time bets.- Protect the layout.- Observe all customer bets.- Insure that bets are within rules and limits allowed.- Book, setup, and pay all dealer handled bets.- Change currency for gaming tokens.- Notify Floorperson or Boxperson immediately of any irregularities or any customer requests which are outside of a dealer's authority or knowledge.- Provide customers with information on how to play the game if desired.- Decide on whether or not to book or not book a late bet.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure. - Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
- Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton’s local Attendance policy. - Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions according to established policies.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times. - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. **Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment**
Looking for a career change or new opportunity? Hollywood Casino Aurora is now looking for interest in Dealer School! Dealer school, also known as a casino dealer training program, is an educational program within the casino where aspiring individuals learn the skills and techniques required to become professional casino dealers. ESSENTIAL DUTIES AND RESPONSIBILITIES - Dealer School is FREE TO ATTEND if selected - PAID DEALER SCHOOL - Candidates are eligible for day one benefits- Dealer School will run for 3 weeks (5 days a week, 8 hours a day)-Blackjack classes will begin on June 3rd. BENEFITS: - Day one benefits - Medical, dental, vision, 401k, and many more - Competitive pay - Gym reimbursement - Tuition assistance - Diversity scholarship program - Pet insurance - Corporate discount program - Health and wellness programs - Employee referral program
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintain the honesty and integrity of assigned games, controlling pace.- Assist guest with questions on casino activities or refer to appropriate personnel.- Must have excellent guest service skills.- Other duties as assigned.
- Maintains a positive attitude at all timeswhile adhering to all company and departmental policies and procedures and state regulations as relates to this position. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors,and all departmental and company leaders for Hollywood Casino Gulf Coast and Boomtown Casino Biloxi. - Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for attending all classes of dealer training and adhering to daily attendance requirements. - Successful pass of dealing school and must be able to successfully complete a Table Games audition displaying adequate Table Games dealing skills Time Commitment Time Commitment: Hours per class session may vary. 3 days per week minimum. This course covers a grouping of games considered “secondary” / “carnival” / “novelty” games. The category of these games can be extensive; the current games included listed below. You will learn the rules of play for each game, standard poker rankings, calculating payout odds, and more. - Blackjack - Three Card Poker - More potentially to be determinedby department
General Accountabilities: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue. - Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.Scrubs and polishes counters, clean tables, and other equipment; cleans glasses, dishes, and fountain equipment. - Prepares bills for food using MICROS POS, accepts payment or makes change, and balances receipts and payments in cash drawers. - Cooks' food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions and delivers orders to the kitchen and picks up and serves food when it is ready. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Handles food appropriately, maintaining proper food handling, safety, and sanitation standards. - Informs Supervisor when food quantities are low.
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages. - Stocks counters, prepares food (hotdogs, pizza) in a neat and timely fashion. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Requisitions items needed for the following day based on given par levels. - involved in food preparation and presentation. - Maintains appropriate portion controls per standards. - Keeps all work areas clean and in order; cleans equipment thoroughly. - Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards. - informs Supervisor when food quantities are low.- Responsible for cash handling in the Deli. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Cleans floor and work station thoroughly before leaving the area for other assignments. - Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances. - Completes opening and closing duties as assigned. - Other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Sous Chef with administrative duties.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Administers all aspects of food preparation, ensuring kitchen is clean, well-stocked, and problem-free.- Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Sous Chef with administrative duties. - Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Sous Chef with administrative duties.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes opening and closing duties as assigned.- Responsible for trash removal and cleaning of trash cans- Supporting safety and accident prevention programs (proper lifting techniques, no-slip footwear, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for directing the overall operations and staff with Table Games/Slots/Poker. Develops, implements, and managesoperational goals and monitors achievements of performance and profit objectives.Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives andachieving guest satisfaction.Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.Reports budget concerns / deviations to the Executive Management / GM.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department andcompany standards and programs.Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for theoverall achievement of department customer service goals.Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slotoperations.Answers inquiries pertaining to Casino Operation policies and services, and resolve occupants’ complaints while supporting allcustomer service programs.Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, compability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas ofresponsibility.Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions,complaints, and grievances.Protects and preserves assets of the company.Responsible for the overall integrity of Slot, Table and Poker operations.Participates with the Executive Management Team in developing strategic and tactical operating plans to support propertyobjectives.Directs the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational andfinancial objectives.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues toExecutive Management / GM.Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES:Responsible for directing the overall operations and staff with Games/Slots/Poker.Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives andachieving guest satisfaction.Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.Reports budget concerns / deviations to the Executive Management / GM.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and10.18.2023company standards and programs.Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for theoverall achievement of department customer service goals.Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slotoperations.Answers inquiries pertaining to Casino Operation policies and services, and resolve occupants’ complaints while supporting allcustomer service programs.Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, compability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas ofresponsibility.Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions,complaints, and grievances.Protects and preserves assets of the company.Responsible for the overall integrity of Slot, Table and Poker operations.Participates with the Executive Management Team in developing strategic and tactical operating plans to support propertyobjectives.Directs the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational andfinancial objectives.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues toExecutive Management / GM.Maintains strict confidentiality in all departmental and company matters
- Responsible for directing the overall operations and staff of the Accounting and Finance Department at the property.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service.- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing, and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company.- Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the Internal Revenue Service, and the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Has authority to issue complimentaries in accordance with the approved Comp Matrix.
- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains strict confidentiality in all departmental and company matters.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Responsible for all regulatory compliance related to the Accounting System of internal Controls as required.- Creates and maintains a periodic, quality internal reporting process to be used by Executive Management for the purposes of analyzing results of operations and making business and operating decisions about the direction of the company.- Brings plans for operating efficiency to the attention of Executive Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing, and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the company.- Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the U.S. Securities and Exchange Commission, the internal Revenue Service, the Department of Revenue for the state jurisdiction, and the State Gaming Control Board.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Coaches, monitors and develops team members for improved performance, and administers employee evaluations for team members as necessary and provides problem resolution assistance in personnel related matters.
