- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance. - Report all equipment malfunctions to appropriate supervisor. - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment, and utensils). - Ensure that all F&B venues are cleaned to Health Department Standards. - Assist other venues with cleaning projects or supplying them with proper supplies. - Organize and store remaining chemicals and supplies in proper places. - Dispose of trash and rags to appropriate areas.
- Performs start up assembly and procedures, on-going operation of, breakdown and cleaning of all ware washing machines- Safely handles all departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards- Inserts necessary chemicals, detergents and additives to ware washing machine chemical supply systems- Ensures that non-carpeted Food & Beverage area floors are clean, free of debris and spills- Manually and / or mechanically cleans Food & Beverage floors, including refrigerated storage and trash collections areas, using deck brushes, brooms, dust pans, squeegees, mops, scrapers, hoses, pressure washers, chemicals and other equipment- Manually and / or mechanically washes china, glass, silverware & all other service ware- Manually and /or mechanically washes pots, pans, cooking utensils, cutting boards & all other kitchen tools and equipment- Disassembles, manually cleans and re-assembles ovens, ranges, rotisseries, broilers, grills, salamanders, ventilation hoods, deep fat fryers, steam jacketed kettles, slow cookers, smokers, steamers, ice machines, mixers, tilt skillets, food processing machines, slicers, saws, tenderizing machines, combi ovens, , prep stations, ware washing machines, ware washing tables, garbage disposals and all other food equipment requiring end user assembly- Cleans all sinks, refrigeration, freezers, chef tables, work tables, storage shelving, trash dump areas, trash receptacles, floor mats, floor grates, floor sinks, drain cups, condensation trays, Bain maries and other Food and Beverage equipment as assigned- Cleans and polishes exposed stainless steel surfaces and plumbing components.- Uses ladders, chemicals and manual cleaning tools to perform cove base and over head cleaning in Food & Beverage production areas, dry and refrigerated storage areas, ware washing, trash areas and other locations as assigned including walls, ceilings, visible-to-the eye ventilation equipment including roof-top mechanical components, light fixture diffusers, mechanical system air supply and intact diffusers, - Operates rack type and flight type washing machines, pre-rinse sprayers, hot and cold water hoses, mop buckets, garbage disposals, pre-rinse troughs, trash compactors, bailers, can washers, floor washing machines, steam cleaners and other cleaning machinery - Ensures a safe work environment for self and others- Performs other and general equipment and supply cleaning and organization tasks as assigned
- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Support the internal and external recruitment efforts for the property accordingly. - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. - Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assist in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action.- Ensure completion of the following paperwork processes: new hires, gaming licenses, drug tests and property to property transfers. - Research rehire data and forward for approval. - Instruct leaders on recruitment/paperwork procedures and processes. - Responsible for data entry into the HRIS systems.- Assist in maintaining employee files in electronic filing system. Responsible for project management, establishing and meeting timelines, attention to detail and to follow-through. - Monitor legal compliance with federal, state, and gaming laws and controls. - Act as a role model and present oneself as a credit to the company and encourage others to do the same. - Assist with the creation and delivery of training and communications.- Adhere to all departments/company policies and procedures. - Assist in all aspects of day-to-day human resource operations as required or requested.- Protect and safeguard the confidentiality and integrity of all information received through the normal course of business. - Perform tasks to ensure an attractive and safe physical appearance of working areas.- Ensure supplies and products are stocked as needed. - Compile information, complete and submit reports as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Maintain strict confidentially of all files, communications and information in the conduct of company business.- Perform other job related and compatible duties as assigned.
- Position requires maintaining dealer skills.- This position is responsible for promoting outstanding guest service.- As a dealer, must have the ability to deal multiple games as listed above while ensuring game protection in accordance with policy and procedures. Position requires that cast member be able to fill in as a supervisor when needed.- As a Casino Supervisor, has the ability to supervise dealers, protect the integrity of the game at all times, assist guest when needed, enforce procedures related to games. As the supervisor, must be able to accurately complete any and all necessary documentation needed to properly track guests’ play and issue complimentary, within set guidelines.
General Accountabilities:- Exchanges paper currency for playing chips.- Checks accuracy of table bank inventory, marker, and table fill and table Credit documents. - keep track and record buy-ins, wins, losses, and bet amounts in compliance with established Pit procedures. - Collects and replaces Casino Chips as needed. - Review playing cards prior to guest playing.- Promotes outstanding customer and team member relations. - Ensure the initiation of fills and credits to tables. - Ensures tables are opened and closed in designed areas based off business demands.
Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures. Assists guests in understanding the rules and ensure adherence to established policies and procedures. Maintain the security of assigned game(s) at all times. Report any safety hazards to assigned Casino Shift Manager. - Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s) - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Responsible for promoting outstanding guest relations at the same time supervising the operation and conduct of gaming at all games. Further responsibilities include: scheduling the opening and closing games, upkeep of table inventory, rating of guests, procedure enforcement, game protection and knowledge, information communication, standardizing table game procedures, training and counseling pit personnel, identifying and resolving table game disputes in accordance with the philosophy, set forth by the Hollywood policy and procedures. Obtaining all CTR information as pertains to federal law and verifying all pit documents. Ensuring the integrity and assuming accountability of company assets, i.e, the cards, dice and pit keys. Position requires the continual training and successful completion of CARE and RESPONSiBLE GAMiNG courses. Must possess a valid gaming license which shall be prominently displayed at all times while in the casino. SUPERViSORY RESPONSiBiLiTiES: Approximately 25 Cast Members, of which approximately 5 of them are subordinate supervisors and approximately 20 are non-supervisory Cast Members. ADDiTiONAL DUTiES/JOB DiMENSiONS: Regular attendance in conformance with the standards, which may be established by the Hollywood from time to time, is essential to the successful performance of this position. Cast Members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment. Due to the cyclic nature of the hospitality/entertainment industry, Cast Members may be required to work varying schedules to reflect the business needs of the property. Upon employment, all Cast Members are required to fully comply with Hollywood policies and procedures for the safe and efficient operation of company facilities. Cast Members who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.
- Overseeing the overall operation of Table Games on assigned shift or directly managing the Table game Pit areas- Directing the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games Department- Working closely with Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Driving improvement in service and procedures through staff development and training programs- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction. - Providing visible leadership in gaming operation areas- Ensuring compliance with Title 31 requirements and processes - Maintaining the overall integrity of daily operations- Modeling regulatory, departmental and company policies and procedures- Presenting oneself as a credit to the Company and encourages others to do the same- Training all newly hired dealers in all games - Performing all other related and compatible duties as assigned
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
- Responsible for stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Prepares and serves food to customers. - Serves alcoholic and non-alcoholic beverages. - Abides by laws, policies, and procedures pertaining to the service and sale of alcoholic beverages. - Sells non-food merchandise and maintains display. - Provides positive communication and uses Marquee Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Prepares and serves food to customers. - Serves alcoholic and non-alcoholic beverages. - Abides by laws, policies, and procedures pertaining to the service and sale of alcoholic beverages. - Sells non-food merchandise and maintains display. - Provides positive communication and uses Marquee Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all departmental and company matters.
- Maintain and repair refrigerator equipment, boilers, and electrical, plumbing, and HVAC equipment.- Fabricate, repair, and maintain equipment such as any mechanical devices, motors, and pumps throughout facility.- Respond to customer requests for maintenance assistance in order to provide courteous, timely and expert service.- Assist in the installation, removal or relocation of electronic equipment, in accordance with established priorities.- Fix all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components, in order to ensure proper operation of all equipment according to established schedules and department standards.- Repair and install structural woodwork and equipment; assist is preparing wall surface for painting and wall covering, in order to ensure proper operation of all equipment according to established schedules and department standards.- Perform upholstery work as required on hotel and casino chairs, sofas, gaming tables/layouts, restaurant booths and equipment.- Install and maintains all tile, marble floor materials, carpet, and carpet tiles.- Examine and perform preventative maintenance checks on various types of electronic equipment to include fire alarms, and satellite systems according to established schedules under supervision, in order to ensure that potential problems are fixed before equipment becomes dysfunctional.- Perform all operations incidental to any type of maintenance painting and carpentry to meet specifications. - May act as go to person for engineering related questions or problems when the Supervisor is not available
- Repair and/or assist others to repair all electrical systems, high and low voltage. This will include the fabrication and termination of new and existing systems.- Understand, read and interpret Walker duct systems and plan schematics relative to trench header design.- Identify problems with and repair 277v lighting systems.- Repair and/or assist others to repair boiler systems and pumps.- Repair and/or assist others to repair air handling units and VAV boxes.- Understand and operate computer-aided, automatic logic system, including: identifying, managing and adjusting existing set points, fan speeds, etc. within the HVAC control system.- Must be capable of design-to-fit functions in the casino environment.- Must maintain a well-organized, safe working environment.- Must maintain professional conduct and appearance.- Compliance with company policies, procedures, federal and state laws, regulatory requirements, and remain current with all required trainings and certifications.- General upkeep, repair and engineering duties, as required.
- Administers First Aid treatment to sick or injured persons as well as working as member of the Security department in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform and complete all duties necessary to comply with Pennsylvania Gaming Control Board mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, reissuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank.- Respond to instructions from Security Podium or Fire Command regarding medical emergencies.- Monitor communication equipment to maintain contact with dispatcher.- Remove or assist in removal of victims from scene of accident or catastrophe.- Determine nature and extent of illness or injury, or magnitude of catastrophe, to establish First Aid procedures to be followed or need for additional assistance, basing decisions on statement of persons involved, examination of victims, and knowledge of emergency medical practice.- Administer prescribed First Aid treatment at site of emergency, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation.- Communicate with arriving medical personal regarding further treatment and assist with the removal of victims.- Assist arriving medical personal to obtain and record information related to victims' vital statistics and circumstances of emergency.- Maintain medical and communications equipment and replenish First Aid equipment and supplies.- Assist in controlling crowds, protecting valuables, or performing other duties at scene of catastrophe.- Be prepared to respond to medical emergencies while performing the following essential duties and responsibilities:- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests.- Examine various points of entry to determine that they are secure.- Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority.- Guard against theft of company property.- Greet all guests and staff in a positive, friendly, and professional manner.- Regulate vehicle and pedestrian traffic to maintain orderly flow as directed.- With care and professionalism, ensure compliance of Hollywood Casino at Penn National Race Course’s responsibility to prevent over-consumption of alcoholic beverages.
- Administers First Aid treatment to sick or injured persons as well as working as member of the Security department in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform and complete all duties necessary to comply with Pennsylvania Gaming Control Board mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, reissuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank.- Respond to instructions from Security Podium or Fire Command regarding medical emergencies.- Monitor communication equipment to maintain contact with dispatcher.- Remove or assist in removal of victims from scene of accident or catastrophe.- Determine nature and extent of illness or injury, or magnitude of catastrophe, to establish First Aid procedures to be followed or need for additional assistance, basing decisions on statement of persons involved, examination of victims, and knowledge of emergency medical practice.- Administer prescribed First Aid treatment at site of emergency, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation.- Communicate with arriving medical personal regarding further treatment and assist with the removal of victims.- Assist arriving medical personal to obtain and record information related to victims' vital statistics and circumstances of emergency.- Maintain medical and communications equipment and replenish First Aid equipment and supplies.- Assist in controlling crowds, protecting valuables, or performing other duties at scene of catastrophe.- Be prepared to respond to medical emergencies while performing the following essential duties and responsibilities:- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests.- Examine various points of entry to determine that they are secure.- Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority.- Guard against theft of company property.- Greet all guests and staff in a positive, friendly, and professional manner.- Regulate vehicle and pedestrian traffic to maintain orderly flow as directed.- With care and professionalism, ensure compliance of Hollywood Casino at Penn National Race Course’s responsibility to prevent over-consumption of alcoholic beverages.
$1,000 Retention Bonus - Focus of Carpentry or Plumbing.- Build or repair cabinets, doors, frameworks, floors, and other wooden fixtures used in buildings, using woodworking machines, carpenter’s hand tools and power tools.- Reviews assigned work orders and determines work priorities.- installs machines, tools, and equipment to ensure continuous operations.- inspects kitchen machines and equipment for conformance with operational standards.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Responsible for ensuring the workshop is neat and orderly.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis.- Remove damaged or defective parts or sections of structures and repair or replace.- Responds to maintenance calls.- Maintains strict confidentiality in all company matters.
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection. - Reviews assigned work orders and determines work priorities. - installs machines, tools, and equipment to ensure continuous operations. - inspects kitchen machines and equipment for conformance with operational standards. - inspects, repairs, and adjusts HVACequipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation. - Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed. - Adheres to departmental quality standards; follows all safety rules. - Responsible for ensuring the workshop is neat and orderly. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs preventive maintenance to equipment on a scheduled basis. - Assists with snow removal. - Responds to maintenance calls. - Maintains strict confidentiality in all company matters.
