Job Listings

- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

- Prepares food items as directed, ensuring each order sent out is uniform and consistent.- Prepares food, including hot entrees for our Asian dishes, to specification in an accurate and timely manner to provide guests with a quality product.- Controls food production to include proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and Prepares leftovers.- Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.- Oversees proper care, storage, use and cleaning of all tools and equipment.- Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.- Effectively communicates with other team members, including service and kitchen maintenance personnel.- Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions.

-  Assists in the direction of all Food & Beverage operations. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensures guest service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department guest service goals.    - Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, guest satisfaction, employee training and development as they relate to overall Food & Beverage products - Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum guest satisfaction.- Assists Multi-Restaurant Managers to ensure efficient sanitary and pleasant service for all guests.- Ensures that the receiving, holding and issuance, production and service of products are within the quality and control standards.- Assist Multi-Restaurant Managers with administrative duties, as assigned.- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.

- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.

- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. - Mixes ingredients such as liquor, soda, water, and fruit juice to prepare beverages. -- Must constantly pre-bus station.  Follows health and safety rules. - Must become trained and certified in TIPS. - Interacts verbally with all bar guests, creating friendly and upbeat atmosphere. - Assists with inventory and inventory control. - Rings in all beverages according to standards set by Food & Beverage department and collects proper money for these beverages. - Serves drinks to all bar guests.  - Verifies guest is of legal drinking age when unsure. - Knows all drink prices. - Claims tips received according to laws governing wage. - Knows all Food & Beverage department open and closing times and memorizes their food items to have the ability to inform guests when asked. - Rings up all alcoholic beverage orders for Cocktail Servers. - Makes all alcoholic beverages for Cocktail Servers. - Collects payment from Cocktail Servers and provides them with a receipt. - Completes end of shift checkout and paperwork according to standards set by the Food and Beverage department. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.

- Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner- Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards - Accurate and efficient use of POS system - Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them.  Responsible for removing dishes from tables and returning to dishwasher - Greet and verbally acknowledge each guest and escort to seat promptly  - Maintain communication with servers and inform them when a table in their section has been seated - Responsible for answering telephones and taking reservations if necessary.  Verify reservation if required, before seating guests - Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features - Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items - Handle any guest complaints and resolves them quickly and courteously.  Answer guest questions and directs concerns to appropriate member of management  - Complete knowledge of all menu items and how each item is prepared - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations

- Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with HCPN policies, procedures and standards- Responsible for having knowledge of PLCB and RG standards.- Responsible for having knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled - Responsible for accurately and efficiently use of POS system.- Monitors guests alcohol intake in accordance with RAMP training.- Assists other food and beverage team members with maintenance such as side work, opening/closing duties.- Participate as a team member with all servers, bartenders, barbacks, supervisors and any other casino personnel to ensure efficient operations.

- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Knowledge of all daily specials and menu items and their preparation.  - Handle any guest complaints and resolve them quickly and courteously.  - Answer guest questions and direct concerns to appropriate member of management.

- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Knowledge of all daily specials and menu items and their preparation.  - Handle any guest complaints and resolve them quickly and courteously.  - Answer guest questions and direct concerns to appropriate member of management.

- Takes orders and serves drinks to customers.  includes icing glasses, finishing setups, and garnishing as necessary.  Ensures hot beverages are hot when served and frozen beverages are frozen. - Collects proper money for these beverages. - Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc.  Must constantly pre-bus station.  Follows Health and Safety Rules. - Must become trained and certified in TiPS. - Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked. - Knows all drink prices. - Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions. - Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc. - Verifies guest is of legal drinking age when unsure. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Assist with set-up & tear down for each concert; within the F&B Department as needed.- Responsible for beverage service for guests or beverage/food servers in the assigned venue.- Must be able to perform efficiently and accurately in a high-volume venue.- Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather- Handle any guest complaints and resolve them quickly and courteously. - Answer guest questions and direct concerns to appropriate member of management.- Assisting in other F&B duties as assigned.- Knowledge of and strict adherence to PLCB and RG standards.- Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board. 

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift.  - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.  - Assist Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. 

• Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.• Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all • Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions• Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes if necessary, to achieve result• Responds to guest needs and reports problems to Manager.• Assists Manager with administrative duties, as assigned.• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.• Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) • Ensuring regulatory, internal controls and policy and procedure compliance • Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained • Assisting with management accountability for all team members for day to day and long-term operations to include hiring, training, and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation• Scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours • Act as a role model to other employees and always presents oneself as a credit to Company and encourages others to do the same• Maintains strict confidentiality in all departmental and company matters.• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift. - Assists in inspection of projects after completion for satisfactory results.- Assists with ensuring OSHA standards are followed during designated shift.- Assists with managing grounds crew and maintenance of property grounds. - Assists in conducting a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems. Reports any issues to Manager.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Manage Maintenance staff in order to ensure quality maintenance is being performed, both inside and outside on the property. This would include, but not limited to interior finishes such as carpeting, painting, tile work, wood work, accent lighting, etc., supporting mechanical equipment such as HVAC/R and equipment related to heating throughout the property, furniture restoration, carpentry and property grounds maintenance, ponds and water features, etc.   - Responsible for the overall integrity of shift operations, ensures compliance of any and all regulatory requirements, internal controls, and policies and procedures (OSHA)- Respond to all emergencies per established procedures, provides expertise, and supervises team members and resources in the event of a chemical or hazardous waste spill or other deemed emergencies.- Manage daily preventive maintenance schedules for both the environmental and facilities departments, including the coordination of work flow during shift to meet business demands and ensure customer satisfaction.- Manage departmental staffing needs, including new team member on-boarding, training and development, mentoring, and performance management.- Oversees vendors and contractors and supervises their activities- Communicates to other casino departments of work requests and projects- Participate in discussions and decision making in regards to capital expenditure requests, operating budgets and extraordinary expenditures.- Complies with established methods, procedures and safety guidelines required to maintain desired standards, and monitors results through an inspection process.- Assist with meeting facilities budget, as well as purchasing of necessary parts and materials.- Approves PTO and manages team member attendance- Other duties as assigned

- Cuts grass- Turns and adds mulch- Plants flowers and bushes- Distributes fertilizer- Seeds- Removes dead bushes and trees- Removes snow- Clears brush and debris, as necessary- Places stone and rocks in drainage areas and sets up stone landscape areas, as necessary- Assists the maintenance team inside the building with repairs and maintenance to the racino, as necessary- Assists with other maintenance duties as directed by the management team- Leads completion of daily tasks within the department or work unit- Interacts with others when necessary to achieve desired outcomes- Ensures interactions with internal and external guests follow the guidelines of good customer service- Adheres to all Corporate and local policies, procedures, and operating guidelines- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

- Responsible for the cleanliness and maintenance of the interior and exterior of the facility  utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance - Responsible for proper cleaning, storage and maintenance of department equipment    - When required, stands safety and lookout watches during heighten security alerts as described by the department of homeland security,  DNR and USCG - Adheres to regulatory, safety, departmental and company policies - Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns  - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned 

- Responsible for the cleanliness and maintenance of the interior and exterior of the facility  utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance - Responsible for proper cleaning, storage and maintenance of department equipment    - When required, stands safety and lookout watches during heighten security alerts as described by the department of homeland security,  DNR and USCG - Adheres to regulatory, safety, departmental and company policies - Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns  - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned