MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Manage the day to day activities of the front desk personnel and operations.- Perform a pre-shift briefing for front desk personnel.- Handle guest complaints on a regular basis. - Assist with major group arrivals and departures.- Review and make recommendations with regard to scheduling.- Act as the liaison between other front office departments with regard to requests for service from the hotel guests.- Have the schedule flexibility to rotate every 4-6 months between day shifts, swing shifts & overnight shifts based on management discretion in order to learn tasks associated with each shift. - Monitor rooms available and the placement of guests. - Act as back up to Front Desk Assistant Manager as required.- Recommend and assist with the implementation of policies.- Attend catering, front desk and sales meetings as required.- Maintain established procedures of the front desk.- Assist the hotel operations assistant with special projects or front desk related tasks as required- Monitor agent overages and shortages.- Train new and existing front desk agents.- Ensure area is neat and fully stocked at the end of shift.- Help assist Front Desk Assistant Managers when creating team member reviews and offer feedback accordingly- Required to work as front desk agent role on occasion pending schedule rotation- Learn and be able to understand additional hotel operation functions such as the M Availability Table, New hire software, group report, group resumes & weekly forecast reports. - Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Responsible for supervising and managing staff for the Front Desk. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for management of daily arrivals and departures in reservation system.- Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.- Responsible for posting charges, and settling of folios for individuals and groups, if applicable.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift. - Assists with management of daily arrivals and departures in reservation system on assigned shift. - Addresses and manages complaints, grievances, or concerns from team members on assigned shift. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Maintains strict confidentiality in all company matters.
SUMMARYAdheres to casino and government policies and regulations regarding table games. Prepares and supervises games during shift. ESSENTIAL DUTIES AND RESPONSIBILITIES- Must convert all cash transactions into cheque.- Check the layout to ensure that the betting is not over the table limit or under the minimum.- Shuffle and deal cards.- Pay winning bets and collect losing bets.- Remain aware of the amount that people are betting.- Total hands quickly and accurately always remembering what the dealer has.- Protection of dice, keep dice in sight at all times.- Notify the floorperson/boxperson of any irregularities.- Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers.- Call the dice in a clear and informative manner.- Observe all payoffs and collections on the base where the dice are landing.- Correct any errors the base has made.- Book, setup, and payoff all bets in the proposition box and any one time bets.- Protect the layout.- Observe all customer bets.- Insure that bets are within rules and limits allowed.- Book, setup, and pay all dealer handled bets.- Change currency for gaming tokens.- Notify Floorperson or Boxperson immediately of any irregularities or any customer requests which are outside of a dealer's authority or knowledge.- Provide customers with information on how to play the game if desired.- Decide on whether or not to book or not book a late bet.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers with questions and complaints regarding slot machines- Provide answers and explanations, and rectify problems as appropriate- Must have an outgoing, energetic and enthusiastic attitude- Must enjoy hosting others
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Collects, processes, and sells entry tickets; assists guest with questions; provides assistance with navigating property.- Keeps count of guests entering property and balances tickets.- Handles and secures all money banks to ensure the proper balancing and transaction verification through the ticket system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.- Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to departmental and property policies and procedures regarding guest service standards. - inspects, diagnoses, and repairs mechanical defects/failures in various golf course maintenance equipment, including diesel, electric, and gasoline-powered automobiles, trucks, trenchers, sweepers, rollers, mowers, and other mechanical equipment used in utility work. - instructs and/or trains golf course maintenance workers regarding preventative maintenance and the proper cleaning and safe operation of equipment. - Prioritizes equipment repair and maintenance work. - Maintains a preventative maintenance program within budget on all equipment; purchases repair parts and replacement supplies. - Keeps a complete set of records for equipment and parts inventory purchases, equipment conditions, costs of repairs, and preventative maintenance for all equipment. - Spot-checks equipment for performance on the course and frequently makes emergency repairs to equipment on the course; services or supervises servicing of equipment prior to use. - Oversees the shop area maintenance and regulates employees’ use of equipment. - Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. - Maintains Board of Health standards of sanitation and personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption. - Displays knowledge of all emergency procedures.- Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required. - Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains Board of Health standards of sanitation, personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption. - Displays knowledge of all emergency procedures. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Mow grass, plow snow, water lawns, feed and trim sHRubs, tends flower beds and regularly inspects assigned work areas to insure proper standards are maintained. - Operate lawn and grounds equipment including power mowers, snow blowers, bucket loaders and other power equipment. - Repair and maintains facility sidewalks and parking lots. - Assist Lead Groundskeeper with planning, planting and maintaining exterior and interior landscaping in accordance with the landscaping plan. - Remove refuse and trash from grounds. - Adjusts, clean and perform minor mechanical work on grounds equipment. - Recommend for purchase and suggests suitable locations for trees and sHRubs. - May apply pesticides to plants as directed. - Perform duties and operate equipment in a safe manner.
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing surface.- Delivers sand and clay to racetrack and barn areas.- Must clean all equipment used.- Must report problems with machinery or attachments to Motor Pool.- Assists all areas of the department when needed.- Assists with transportation of disabled horses.- Raking material around the racing surface.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Empties trash cans outside the facility in parking garage and parking lots, including Valet areas. - Picks up trash in both the landscaping and grass areas. - Cleans and maintains stairwells of parking garage.- Operates street sweeper to keep surrounding streets and turnarounds clean. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, barge facilities, and restaurant facilities.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for fostering a fun environment - Maintain lawn and grass areas using machinery, fertilizers and chemicals. Including mowing, trimming, weeding, and pruning.- Perform tasks to ensure the attractive and safe physical appearance of the facility such as raking, mulching, debris removal, snow removal, leaf blowing, power washing and gum removal.- Responsible for daily upkeep of the property buildings and grounds which includes cleaning and the removing of trash.- Perform preventive maintenance on all equipment, lubricating parts, shafts, bearings, gears and other machinery, equipment or structural parts.- Maintain facility shops, working areas, tool and equipment storage in a clean and orderly manner.- Operate and efficiently use heavy equipment and machinery such as but not limited to power lifts, power washers, sweepers, snow removal devices, drill, saw, cutting torch, and welding equipment to repair or fabricate parts, fixtures and tools.- Install, maintain and operate irrigation and drainage systems as needed.- Supports all interior roles, such as plumbing, heating/ cooling, painting, repairing mechanical apparatuses. - Perform basic carpentry work including but not limited to woodwork and building, hanging or installing cabinets, selecting and preparing timber, board or other building products or materials, installing, repairing, maintaining or removing latches, handles and hinges.- Assist in emergency functions and procedures.- Other reasonable duties as assigned by management.
- The following and other duties may be assigned as necessary for Hollywood Casino Tunica, Resorts Tunica, and/or 1st Jackpot Tunica: - Maintains the surrounding outside property, as it related to debris, plants, sidewalk and paver finishes. - Plows snow, spreads salt and other materials as needed.- Responsible for duties inside the building, including but not limited to cleaning assignments for fountains, mechanical rooms, etc. during inclement weather. - Pressure washes all bricks, parking bus depot and building.- Washes all machinery with pressure washer. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Answers all calls promptly and courteously.- Maintains all grounds keeping equipment such as blowers and sweepers. Reports issues to Manager.- Reports any issues to the Facilities Supervisor/Manager.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed.
Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company. Assist customers as necessary to ensure their satisfaction.- Supplies rooms with all amenities and linens- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director- Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms- Vacuums and cleans carpeted areas and behind furniture- Assures that every room is clean and everything in room is in proper working order- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities- Ensures all linens and towels are without defect- Completes daily housekeeping reports, if necessary- Works as a team with other employees- Responsible for providing exceptional Red Carpet Customer Service to all guests- Properly reports and turns in all lost and found items- Greets all guests throughout shift with the proper salutation and pleasant expression- Reports all safety hazards or maintenance deficiencies for proper handling- Maintains and cleans all equipment used throughout the course of a shift- And any other duties as assigned by management
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
