General Accountabilities: - Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all room attendants and assists with loading linens on supply carts. - Delivers supplies to room attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, and ice machines. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed.
MAJOR JOB DUTIES Duties include, but are not limited to the following:- Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week.- Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware.- Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order.- Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms.- Transport heavy equipment throughout property moving equipment and tables needed to service banquet events.- Operate cleaning equipment, pallet jacks, and kitchen equipment.- Review and comprehend necessary banquet related documentation.- Complete weekly checklist on repairs and maintenance needed for ballrooms.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Responsible for handling linens for hotel rooms. This includes items being removed from rooms after a guest stay, and providing clean linens for Housekeepers- Coordinate restocking of supplies for Housekeeping team- Must follow safe and proper handling of chemicals and equipment that will be used
- Assembles banquet room with proper linen and glassware as directed by supervisor. - Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water. - Breaks down all banquet/meeting rooms upon conclusion of event. - Returns all equipment to its proper storage area. - Vacuums each room at conclusion of event. - Maintains established cleaning schedule of banquet space. - Prepares tableware for washing. - Collects all soiled pots and washes/restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms. - Cleans and sanitizes all cooking equipment. - Adheres to regulatory, departmental, and company policies. - Maintains strict confidentiality in all company matters.
- Uses daily checklist to direct and record activities- Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.- Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans. - Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.- Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.- Cleans Public restrooms and maintains room supplies.- Uses floor machine to scrub tile floors and uses floor wax to polish floor after application.- Uses carpet machine to clean carpeting and remove stains- Cleans, vacuums, dusts and empties trash cans in staff offices. Also maintains cleanliness and supplies for Employee Break Area as may be assigned to include wipe down, sweeping, mopping, emptying trash and re-stocking.- Delivers clean linens and collects/removes soiled linen.- Re-stocks Housekeeping storage closets as needed.- Makes up cribs and rollaway beds (along with room attendants) after use and prior to storage.- Delivers Housekeeping supplies as instructed. - Assists Housekeeping staff with movement of heavy items such as mattresses. - Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.- May be required to clean rooms as may be necessary.- Provides a professional image in appearance and behavior at all times.- Follows all company policies and procedures and actively participates in all hotel meetings, task forces, training and programs.- Thoroughly familiar with Emergency Procedures.- Familiar with HAZCOM as related to position. Follows all chemical and equipment safety handling procedures. - Always alert for Security and Safety issues and hazards and reports same immediately to supervisor.
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Maintain the cleanliness of all areas assigned.- Sign for beepers, keys and port-a-vac for assigned areas.- Check with supervisor for any area needing specific attention.- Check elevators and tracks to ensure cleanliness.- Maintain linen and supply inventories in linen rooms.- Clean and mop all linen rooms and straighten shelves as required.- Maintain GRA carts periodically during shift.- Clean cigarette urns both inside and outside as needed.- Prepare list of items needing repair.- Answer and handle all service calls as quickly as possible.- Check all rollaways and baby cribs for serviceability.- Check with Supervisor for any projects before starting a deep clean.- Frequently spot check and clean hallway mirrors.- Deep clean all rooms in assigned area in each quarter.- Maintain balconies in clean manner.- Clean assigned stairwells.- Vacuum assigned hallways.- Clean ice machines, soda machines and floors.- Maintain GRA vacuums, belts and bags.- Receive and stock housekeeping supplies.- Must provide courteous and friendly service to all staff and guests.- Perform other related duties as requested.
- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention. - Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked. - Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments. - Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution. - Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc. - Assists in coordinating and facilitating Talent Audition and New Hire Orientation. - Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways, maintaining updated required federal, state, and local posters. - Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests. - Assists with design and execution of engagement, wellness, and retention events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Other duties may be assigned. - Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. - Effectively respond to director’s requests in all areas of employee needs and concerns involving benefits. - Promote a positive environment and achieve job satisfaction for all employees by assisting with claims as needed. - Conduct benefits orientation/enrollments for all departments when needed. - Enter all employee benefit information into the system. Maintain and change employee files concerning insurance. - Coordinate benefits deductions via the Human resources systems. Ensure that correct transactional information’s provided. - Run reports and filing and stay current on all filing. - Coordinate with third party for COBRA enrollment. - Assist employees with all LOA, FMLA and disability procedures. - insure Compliance with HiPPA privacy rule. - Process new hires by coordinating gaming licenses, drug test and other necessary requirements preparing new hires for orientation. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Other duties as specified by the HR Director.
- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention.- Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked. - Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments.- Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution. - Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc. - Assists in coordinating and facilitating Talent Audition and New Hire Orientation. - Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways, maintaining updated required federal, state, and local posters, and property communications. - Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests. - Assists with design and execution of engagement, wellness, and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management.- Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
The human resources coordinator provides quality guest service to internal and external guests upon entering the administration building. They are responsible for maintaining and updating confidential data within Human Resources. ESSENTIAL RESPONSIBILITIES - Maintain front desk reception area including opening and closing the office- Responsible for the data entry in the HRIS system- Operate a multi-line phone- Maintain databases including records of counsel and terminations- Assist walk-in applicants and review applications for completeness- Retrieve drug test results for new hires- Assist in completion of new hire paperwork, and ensure paperwork and disclosures are complete- Create and distribute the orientation list to training coordinator- Collect and complete Forms I-9 and submit data to E-Verify system- Communicate benefits eligibility to team members- Creates reports to assist in the maintenance of team members’ signature cards in accordance with the System of Internal Controls- Create and maintain employee personnel folders in accurate and timely manner- Sort and distribute department mail and faxes- Complete employee verification requests- File personnel paperwork on a regular basis- Order office supplies- Distribute exit surveys, paperwork, and last paychecks for terminated team members- Process Illinois Gaming Board badges for team members- Assist Human Resources team with administrative and human resources related duties
This position qualifies for the following:$1,500 Sign-On Bonus Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! - Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating efforts with the Talent Acquisition team.- Tracks and assists with processing FMLA, ADAA and Personal Leave of Absence through our third party portals. - Work closely with departments on supplemental payroll tasks.- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Assists with facilitating identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Partners with HR Business Partners to meet the needs of departments within the business unit. - Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team. - Conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations, and performance reviews). - Works closely with property management and employees to improve work relationships, build morale, and increase productivity and retention. - Conducts exit interviews, records feedback/dialog, and reports patterns to management. - Assists in the handling of unemployment compensation claims. - Facilitates identified training programs for the property, including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness, and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes, and collective bargaining agreements, where applicable. - Attends training and meetings, as required. - Collects, analyzes, and looks for trends in Human Resources data to make suggestions relating to HR strategy for turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness, and retention events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Will maintain, repair, install & perform preventative maintenance on all HVAC equipment such as air handler units, make-up air units, VAV boxes, fan coil units, fans and any other HVAC related equipment.- Will be troubleshooting motors and motor control circuits.- Will maintain, repair, install and perform preventative maintenance on all refrigeration equipment such as walk-in coolers and freezers, ice machines and any other refrigeration related equipment.- Will braze and solder copper pipe and fittings to make repairs to refrigeration lines.- Will work with a building automation system specifically Metasys & Niagra.- Inspects kitchen machines and equipment for conformance with operational standards and make any repairs or adjustments as needed.- Design and implement plans for new installations.- Coordinate and schedule outside contractors as needed.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures- Maintains strict confidentiality in all company matters.- Reviews assigned work orders and determines work priorities.- Working as part of a team you must be willing and able to help out in other areas of the Facilities department when needed.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Will maintain, repair, install and perform preventative maintenance on all refrigeration equipment such as walk-in coolers and freezers, ice machines and any other refrigeration related equipment.- Will braze and solder copper pipe and fittings to make repairs to refrigeration lines.- Inspects kitchen machines and equipment for conformance with operational standards and make any repairs or adjustments as needed.- Design and implement plans for new installations.- Coordinate and schedule outside contractors as needed.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures- Maintains strict confidentiality in all company matters.- Reviews assigned work orders and determines work priorities.- Working as part of a team you must be willing and able to help out in other areas of the Facilities department when needed.
JOB SUMMARY: The HVAC Technician is responsible for performing maintenance and service repairs on heating, ventilation, and air condition systems, ensuring their efficient operation. The HVAC Technician plays a key role in installing new units or replacement parts in compliance with specifications and established safety guidelines. Identifying maintenance risks on equipment, reading technical diagrams, and adhering to safety procedures and local building regulations are essential aspects of the HVAC Technician’s responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform maintenance and service repairs on heating, ventilating, and air condition systems.- Install new units or replacement parts for existing units according to specifications and established safety guidelines.- Identify maintenance risks on equipment.- Read blueprints and/or technical diagrams.- Understand and follow safety procedures, including State and Local building regulations.OTHER DUTIES AND RESPONSIBILITIES- Performs preventative maintenance with all building maintenance and/or cleanliness-related items. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Facilities Manager.- Perform scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, and/or equipment to ensure continuous and safe operation of the property.- Accountable for OSHA compliance of the property and will be active participant of safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies, and/or mandates.- Perform other duties as assigned by the Facilities Manager.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for daily administration and support of a network/server environment. Installs, configures, and maintains system software. Monitors network performance, investigates issues and deploys solutions. Plans and implements upgrades, patches, and installation of new applications and equipment. May assist with evaluating new technologies to optimize network efficiency and performance. - Maintain the IT network infrastructure and provide day-to-day monitoring, troubleshooting, and maintenance of all network devices.- Develop and manage projects to enhance and expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers.- Understanding of LAN/WAN design and topology- Tests and evaluates network systems to eliminate problems and make improvements. - Understanding of using packet/protocol analyzers to find and remedy application and network performance issues.- Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Installs, supports and manages servers and resolves issues as needed.- Knowledge to support, upgrade, and maintain Cisco routers, firewalls, and IDS devices in the IT infrastructure.- Knowledge of supporting Wireless networks, access points, and wireless encryption methods.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Management of Windows based server environments; patching, upgrading and troubleshooting- Support and deploy VMware environments- Working knowledge of Storage Area Networks- Manage Windows Active Directory including GPO, Group Creation, etc
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Maintain the IT network infrastructure and provide day-to-day monitoring, troubleshooting, and maintenance of all network devices.- Develop and manage projects to enhance and expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers.- Understanding of LAN/WAN design and topology- Tests and evaluates network systems to eliminate problems and make improvements. - Experience in using packet/protocol analyzers to find and remedy application and network performance issues.- Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Installs, supports and manages servers and resolves issues as needed.- Knowledge to support, upgrade, and maintain Cisco routers, firewalls, and IDS devices in the IT infrastructure.- Knowledge of supporting Wireless networks, access points, and wireless encryption methods.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Management of Windows based server environments; patching, upgrading and troubleshooting- Support and deploy VMware environments- Working knowledge of Storage Area Networks- Manage Windows Active Directory including GPO, Group Creation, etc
SUMMARYThe Manager Internal Audit is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned property(ies):- Responsible for supervising and managing the Internal Audit team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
The Internal Auditor provides support services directly to the Internal Audit Manager and/or another senior leader at the Corporate office. RESPONSIBILITIES: The following and other duties may be assigned as necessary for the entire Company and/or assigned properties/region: - Prepares and follows Audit programs to conduct Audits. - Performs detail testing of source documents to ensure compliance with requirements of internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures. - Performs observations of departmental procedures to ensure compliance and operational efficiencies. - Completes Audit files with working papers referenced to the Audit programs. - Liaises with external Auditors to communicate information and resolve problems. - Presents Audit issues to the internal Audit Manager for the development of reports and recommendations. - Maintains Audit files, ensures files contain planning memos, programs and reports and follows up to ensure Audit recommendations have been followed. - Assists in analyzing data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures. - Assists in planning the theory and scope of Audits and related Audit programs. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Participates in meetings and training as required. - Maintains complete confidentiality of all company information at all times. - Ensures that behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Creates framework for property user profile interfaces as they relate to Company systems and networks.- Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes.- Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. - Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration- Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed.- Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs).- Resolves and tracks simple and complex end user software/hardware computer problems, and identifies technology needs that will improve business processes.- Responsible for operation and programming of phone systems, including but not limited to, moves, adds, changes, providing updating phone lists, wire installation and systems analysis and - Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Consults with vendors, Corporate, and property leadership to determine specific application needs, upgrades and overall system improvements as needed. Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Serves as a department liaison with external vendors to improve customer service and reduce issues within the IT environment.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.