JOB SUMMARY: The HVAC Technician is responsible for performing maintenance and service repairs on heating, ventilation, and air condition systems, ensuring their efficient operation. The HVAC Technician plays a key role in installing new units or replacement parts in compliance with specifications and established safety guidelines. Identifying maintenance risks on equipment, reading technical diagrams, and adhering to safety procedures and local building regulations are essential aspects of the HVAC Technician’s responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform maintenance and service repairs on heating, ventilating, and air condition systems.- Install new units or replacement parts for existing units according to specifications and established safety guidelines.- Identify maintenance risks on equipment.- Read blueprints and/or technical diagrams.- Understand and follow safety procedures, including State and Local building regulations.OTHER DUTIES AND RESPONSIBILITIES- Performs preventative maintenance with all building maintenance and/or cleanliness-related items. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Facilities Manager.- Perform scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, and/or equipment to ensure continuous and safe operation of the property.- Accountable for OSHA compliance of the property and will be active participant of safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies, and/or mandates.- Perform other duties as assigned by the Facilities Manager.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for daily administration and support of a network/server environment. Installs, configures, and maintains system software. Monitors network performance, investigates issues and deploys solutions. Plans and implements upgrades, patches, and installation of new applications and equipment. May assist with evaluating new technologies to optimize network efficiency and performance. - Maintain the IT network infrastructure and provide day-to-day monitoring, troubleshooting, and maintenance of all network devices.- Develop and manage projects to enhance and expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers.- Understanding of LAN/WAN design and topology- Tests and evaluates network systems to eliminate problems and make improvements. - Understanding of using packet/protocol analyzers to find and remedy application and network performance issues.- Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Installs, supports and manages servers and resolves issues as needed.- Knowledge to support, upgrade, and maintain Cisco routers, firewalls, and IDS devices in the IT infrastructure.- Knowledge of supporting Wireless networks, access points, and wireless encryption methods.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Management of Windows based server environments; patching, upgrading and troubleshooting- Support and deploy VMware environments- Working knowledge of Storage Area Networks- Manage Windows Active Directory including GPO, Group Creation, etc
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Maintain the IT network infrastructure and provide day-to-day monitoring, troubleshooting, and maintenance of all network devices.- Develop and manage projects to enhance and expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers.- Understanding of LAN/WAN design and topology- Tests and evaluates network systems to eliminate problems and make improvements. - Experience in using packet/protocol analyzers to find and remedy application and network performance issues.- Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Installs, supports and manages servers and resolves issues as needed.- Knowledge to support, upgrade, and maintain Cisco routers, firewalls, and IDS devices in the IT infrastructure.- Knowledge of supporting Wireless networks, access points, and wireless encryption methods.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Management of Windows based server environments; patching, upgrading and troubleshooting- Support and deploy VMware environments- Working knowledge of Storage Area Networks- Manage Windows Active Directory including GPO, Group Creation, etc
The Internal Audit Manager is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. This leader will oversee the 2 property locations in the Bossier City, LA area including Margaritaville Casino Resort and Boomtown Bossier City and must office from either location of their choice.- Responsible for supervising and managing the Internal Audit team. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
The Internal Audit Manager is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. This leader will oversee the 3 property locations in the LA coastline area including L'Auberge Lake Charles, L'Auberge Baton Rouge, and Boomtown New Orleans and must office from any of these locations of their choice.- Responsible for supervising and managing the Internal Audit team. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
SUMMARYThe Manager Internal Audit is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned property(ies):- Responsible for supervising and managing the Internal Audit team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
The Internal Auditor provides support services directly to the Internal Audit Manager and/or another senior leader at the Corporate office. RESPONSIBILITIES: The following and other duties may be assigned as necessary for the entire Company and/or assigned properties/region: - Prepares and follows Audit programs to conduct Audits. - Performs detail testing of source documents to ensure compliance with requirements of internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures. - Performs observations of departmental procedures to ensure compliance and operational efficiencies. - Completes Audit files with working papers referenced to the Audit programs. - Liaises with external Auditors to communicate information and resolve problems. - Presents Audit issues to the internal Audit Manager for the development of reports and recommendations. - Maintains Audit files, ensures files contain planning memos, programs and reports and follows up to ensure Audit recommendations have been followed. - Assists in analyzing data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures. - Assists in planning the theory and scope of Audits and related Audit programs. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Participates in meetings and training as required. - Maintains complete confidentiality of all company information at all times. - Ensures that behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Research, analyze, resolve and respond to intermediate-to-complex problems via telephone, e-mail and callbacks or escalation in accordance with current standards.- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.- Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services. (Email, LAN, security, internet connectivity, domain administration).- Builds, configures, upgrades, performs backup and recovery, installs and troubleshoots desktop computer systems. Creates and reviews work orders to move, change, install, repair, or remove data communications equipment such as modems, cables, and wires.
- Creates framework for property user profile interfaces as they relate to Company systems and networks. - Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. - Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. - Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration - Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed. - Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs). - Resolves and tracks simple and complex end user software/hardware computer problems, andidentifiestechnology needs that will improvebusiness processes. - Responsible for operation and programming of phone systems, including but not limited to, moves, adds, changes, providing updating phone lists, wire installation and systems analysis and - Assists withinventory control for all hardware/software; maintains equipment organization to help expedite service. - Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues. - Consults with vendors, Corporate, and property leadership to determine specific application needs, upgrades and overall system improvementsas needed.Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy. - Serves as a department liaison with external vendors to improve customer service and reduce issues within the IT environment. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Perform all job duties in a safe and responsible manner.
We are looking for Customer Service Superstars! We are meeting with candidates for all our open positions and enrolling new students in our FREE Poker Dealer School! Stop by for an on-the-spot interview and learn more about all the fun we have working at Hollywood Casino Bangor!
Key Objectives:- Provide a clean environment for guests and Team Members.Essential Responsibilities:- Transfer food inventory from warehouse to kitchen, between kitchens, and restocking areas as instructed.- Receives and unloads product in stocking storage rooms, walk-in refrigerators and freezers and makes deliveries to appropriate outlets. - Responsible for the organization, rotation, and labeling of products and sanitation of storage areas.- Assist in putting restocking areas of each kitchen and storage areas. Unpacks according to instructions- Use carts to transport items to be restock.- Puts away delivered product in a timely manner following health code.- Ensure that all supplies are delivered as requested and notify management of any discrepancies.- Report daily counts and/or record on tracking logs for ordering and control purposes.- Cleans the assigned areas to include the removal of trash, boxes and pallets as well as transport cart storage.- Follow protocols set forth by the Warehouse team and communicate appropriately.- Following property training for use of pallet jacks.- Assist the stewarding team in the dish pits as assigned.- Perform daily, weekly, monthly deep cleaning projects as assigned.- Maintain a safe and sanitary work place by following safety rules and regulations.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
We are looking to hire a dedicated and reliable kitchen assistant to assist our restaurant team with ingredient preparation and perform all washing and cleaning duties required in the kitchen. The kitchen assistant's responsibilities include assisting with inventory control, removing garbage, washing dishes, and clearing refrigerators, freezers, and storage rooms. To succeed as a kitchen assistant, you should exercise exceptional time management and ensure all duties are completed on time. Ultimately, an outstanding Kitchen Assistant should be able to comply with all food health and safety regulations. This position requires no experience and is a great way to learn culinary in a hands-on atmosphere. Kitchen Assistant Responsibilities:- Properly cleaning and sanitizing all food preparation areas according to established hygiene standards.- Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.- Assisting the Cooks with preparing meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.- Sweeping and mopping the kitchen floors and wiping down kitchen walls.- Organizing and correctly storing food supplies.- Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.
- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipmentand/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs.- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.- Accountable for OSHA compliance at Hollywood Casino & Hotel. Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.- Must be able to interact effectively and positively across departmental lines.- Must be a team player.- Limited supervisory requirements as assigned.- Other duties may be assigned.
- Works as a member of a dishwashing crew ensuring soiled items are placed in proper racks or containers which carry them through a dishwashing machine.- Inspects, removes, and properly stores all clean items from the dishwashing machine.- Washes steam kettles, tilt fryers, and food preparation equipment too large to put in dishwashing machines.- Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensils- Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations.- Keeps work area (floor, machine, shelving, carts, etc.) clean at all times.- Performs miscellaneous duties, such as polishing silver, working in store room and preparing for banquets, special events, etc., as assigned.- Maintain organization and ensure proper rack stacking, silver presoaking and operation of dish machine.- Ensure proper set-up, breakdown and maintenance of all special events.- Perform special cleaning projects as assigned.- Train new stewards as required- Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by chef.- Responsible for swept and mopped floors. Keep floors clean and dry, pick up wet spills immediately- Provide information and explain My Choice benefits, property amenities and marketing programs to our guests.- Can operate dish machines to company and manufacturer specifications.- Uses proper measurements of detergent and sanitizer in the dish machine.- Restocks all dishes, glassware, utensils, pots, and pans. Removes all garbage. Breaks down, cleans, and sanitizes the dish machine at the end of a shift.- Able to make quick decisions when dealing with departmental and employee needs.- Perform related duties and responsibilities as required.
- High School Diploma or equivalent required; degree in culinary arts or recognized apprenticeship preferred.- Minimum one (1) year of experience as a line cook required.- Must have strong written and verbal communication skills; must be fluent and literate in English.- Ability to maintain a high level of confidentiality and professionalism.- Must have basic reading and math skills for recipes and measurements.- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.- Demonstrated ability to prepare a wide variety of food items, to standard, in a high-volume, fast-paced operation.- Demonstrated understanding and knowledge of the application of sanitation procedures.
- Determines guest needs and suggests products to enhance service and meet sales goals.- Assists guests in their menu selections and packages guest orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage.- Responsible for completing all day-to-day activities in work areas to maintain service, product quality, and cashiering responsibilities in a sanitary, safe, and effective manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
- Adheres to all department and property policies and procedures regarding guest service standards. - Sorts, washes, dries, folds, and stores linens according to established procedures. - Sweeps and cleans work area and cleans/mops restrooms. - Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer. - Maintains production output according to level of room occupancy. - Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Counts and processes reclaimed items. - Weighs and counts all received linen. - Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Collects or receives, and segregates, counts, and records number of items of soiled linen and uniforms for repair or laundry, and places items in containers. - Examines laundered items to ensure cleanliness and serviceability. - Stores laundered items on carts, after verifying numbers and types of items. - Counts and assembles laundered items on cart or linen truck, records amounts of linens and uniforms to fill requisitions, and transports carts to floors. - Conducts inventories to identify items for replacement. Keeps linen room in clean and orderly condition. Supervisory Responsibilities This job has no supervisory responsibilities.
