- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed. - Inspects, repairs, and adjusts HVAC equipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Adheres to departmental quality standards; follows all safety rules. - Adheres to all regulatory, departmental, and company policies and procedures. - Installs and maintains all tile, marble floor materials, carpet, and carpet tiles. - Performs preventive maintenance to equipment on a scheduled basis. - Responds to maintenance calls and provides courteous, timely, and expert service. - Maintains strict confidentiality in all company matters.
The facilities technician performs preventative and general maintenance tasks, installations, general cleaning, and other tasks as assigned. ESSENTIAL RESPONSIBILITIES - Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Perform general maintenance including plumbing, electrical, carpentry, painting, and dry wall repairs- Perform maintenance, troubleshooting, preventative maintenance, and repairs as directed- Complete ready repairs such as cabinet installations, restroom fixture repair, lighting fixture replacements etc- Inspect and adjust property equipment as necessary- Collaborate with other Facilities Team Members and Departments on tasks and projects- Assist in the installation or relocation of equipment and property furniture- Uses hand tools and power tools in making maintenance repairs- Participates in general cleaning, painting, and repair work- Perform exterior maintenance, snow removal and salting as necessary- Attend departmental and company meetings- Adheres to all safety procedures and keeps work area clean of debris
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members. - Troubleshoot, diagnose and repair a wide variety of equipment. - Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls. - Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action. - Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs. - Monitor boiler room equipment. - Assist in training departmental Cast Members. - Install or assist in the installation or relocation of equipment. - Move furniture as directed. - Includes indoor and outdoor high/low cleaning responsibilities. - Operate snow plow and spread salt as needed. - Other duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS Regular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities. Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Troubleshoot, diagnose, and repair a wide variety of equipment.- Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls.- Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action.- Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs.- Monitor boiler room equipment.- Assist in training departmental team members.- Install or assist in the installation or relocation of equipment.- Move furniture as directed.- Includes indoor and outdoor high/low cleaning responsibilities.- Operate snow plow and spread salt as needed.- Other duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all team members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of company facilities. Team members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.- Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, issue resolution and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
- Develops strong relationships with existing and potential business which will include strategies for gaining potential business.- Solicits and negotiates business for the hotel. - Creates, prioritizes, and implements strategic sales plans within his/her assigned territory and market segment.- Maintains and strengths relationships with existing customers and developing new business relationships with prospective groups.- Conducts professional property site tours and presentations.- Assists the Director of Sales or VP of Sales with special projects.- Follows up and communication with leads and outstanding proposals.- The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
- Responsible for supervising and managing staff of the CRM team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels. Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction. Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Performs functions to manage the daily operations of the Purchasing department. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Establishes, administers, and evaluates all departmental policies and objectives, including standards of performance. - Negotiates and administers all vendor contracts and agreements for Hollywood Casino Casino Joliet. - Manages, directs, and supervises the purchasing of materials required for daily operations of the Hollywood Casino Joliet. - Supervises all personnel assigned to the Purchasing department. - Maintains accurate knowledge of all inventory levels, location, price, and use. - Provides the Vice Presidents and managers at the property with new product information and cost saving suggestions in a timely and ongoing manner. - Maintains open lines of communication with the Vice President of Finance and all Hollywood Casino Vice Presidents and managers to ensure best pricing and terms from national distributors and manufacturers. - Other duties as assigned.
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus analysis.- Ability to promptly and accurately follow instructions given by Supervisor, Manager, or Director.- Processing purchase orders and check requests for the Marketing Department.- Managing Entertainment acts, contracts and scheduling.- Maintain compliance with policies and procedures.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for directing the overall operations and staff of the omnichannel loyalty and player development department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Playbook.- Assist with developing and executing the omnichannel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions to cross promote property, Sports Wagering and iGaming VIP guests.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops and implements a bonus system that provides acceptable incentives aligned to revenue and profitability objectives incorporating all channels and utilizing a 360 view of the customer.- Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Playbook.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Conducts market research, analyzes gaming industry trends & utilizes local market dynamics as a basis for visioning and designing all programs.- Responsible for supervising and managing staff in the following areas of the Marketing Department: player development, promotions, special events, etc).- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Creates strategic plans and calendar for VIP promotions and host goals. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.SUPERVISORY RESPONSIBILITIES This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Hollywood Casino Kansas Speedway is currently looking for a Marketing Manager to join the team. Tuesday- Saturday work week - hours typically 9:00am-5:30pm except during scheduled promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES- Accountable for supervising and managing staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, and social media. - Responsible for the management of all property promotions to include slot tournaments, brand promotions and assisting with VIP events. Creates strategic plans, execution plans and promotions calendar.- Responsible for adhering to the property compliance guidelines and ensuring the creation and execution of all promotional rules have been completed in timely manner, approved and observed.- Coordinates with shared services to ensure creative requests are opened in a timely manner and all information provided is correct.- Develops implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Responsible for managing and overseeing the marketing efforts and communication efforts for the company in the social media sphere, with a consistent and appropriate voice. - Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property. Manage overall brand on social media and create on line marketing strategies.- Responsible for the management of all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.- Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments to facilitate/ plan casino events and promotions.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.- Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Maintain professional representation on behalf of the company at internal and external events as needed.- Plan and execute monthly displays and decorations necessary for events and promotions.- Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.- Research and contact vendors for special needs as needed.- Determine equipment needed for promotional activities and coordinate all details for the equipment.- Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.- Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.- Performs all other related and compatible duties as assigned.- Follow all cleaning, sanitation and PPE position specific guidelines.
- Responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, PENNPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Performs light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, PENNPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Performs light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.- Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments to facilitate/ plan casino events and promotions.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.- Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Maintain professional representation on behalf of the company at internal and external events as needed.- Plan and execute monthly displays and decorations necessary for events and promotions.- Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.- Research and contact vendors for special needs as needed.- Determine equipment needed for promotional activities and coordinate all details for the equipment.- Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.- Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.- Performs all other related and compatible duties as assigned.- Follow all cleaning, sanitation and PPE position specific guidelines.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons- Accurately completes paperwork referring to lost or stolen patron articles- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying- Assists guests by directing them to appropriate areas and contact department for guest needs- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program- Work in conjunction with other departments on an as needed basis- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Adheres to all company, state, and regulatory policies and procedures- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. Special Events: - Coordinate and track, as needed, groups responding to special and ViP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.