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Your daily responsibilities include for a combination of three of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements. Cashier  - Responsible for maintaining knowledge of and enforcing all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Assists guests with completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift. Sports Writer- Keeps daily balance sheet of amount and number of transactions.- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines. - Keeps daily balance sheet of amount and number of transactions.- Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.- Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.- Makes accurate payments on winning tickets in accordance to established guidelines.- Maintains and reconciles bank for assigned shift according to variance policy.- Explains wagering rules, including betting lines and odds, and procedures to guests. Main Banker - Keeps daily balance sheet of amount and number of transactions.- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines. - Keeps daily balance sheet of amount and number of transactions.- Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.- Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.- Makes accurate payments on winning tickets in accordance to established guidelines.- Maintains and reconciles bank for assigned shift according to variance policy.- Explains wagering rules, including betting lines and odds, and procedures to guests.

- Responsible for supervising, managing and scheduling staff in the Player Services / Cage / Mutuels - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives for Players Services/Cage and Mutuel Departments. - Regulates and determines extensions of Credit according to established guidelines. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Conduct investigations into variances, violations of internal controls, and violation of reporting requirements. - Responsible for assisting in the budget process for the departments and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.  - Acts as a liaison with the Marketing department to ensure all programs, promotions, and events are communicated and executed flawlessly.    - Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns. - Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership. - Responsible for all operation supply inventory ensuring team members have the tools needed to do their jobs to maximize efficiently. - Administration of reward and recognition programs to maximize employee engagement. - Responsible for securing the integrity of all assets and oversees balancing of all cage and mutuel office banks. - Review and approve cage documentation based on established levels of authorization. - Prepare/review currency transaction reports and review of multiple transactions logs for accuracy. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.   - Coordinate as needed with racing operations manager on racing related matters - Coordinate post times for daily races - Maintains strict confidentiality in all departmental and company matters. - Communication with State Racing Commission on simulcast, mutual and racing issues as needed. May require attendance at racing commission meetings.  - Assess Mutuel handle, attendance, trends, year to year numbers, productivity to maximize operations. - Responsible for minor repairs/maintenance of tote equipment. - interface with Tote and audio-visual vendors to ensure proper standards are maintained. - inventory control and optimum utilization of racing programs and other racing materials - Enter daily statistics, coordinate and verify all statistical data entry for necessary reporting forms - Must work well under pressure and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.  - Performs all other related and compatible duties as assigned

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests.- Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables by verification of all cheque inventory.- Maintains strict confidentiality in all company matters.

- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned

*Pending regulatory Approval*  Poker dealing work experience preferred- Experience in conducting poker game. - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.

*Pending regulatory Approval*  Poker dealing work experience preferred - Experience in conducting poker game. - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES Dealer Role: - Ability to deal poker in order to provide a courteous and entertaining experience.- Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsor new dealers as needed in order to provide new hires with adequate on the job training.- Protect the integrity of the game through visual observation of all guests and game layout  - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats. - Present oneself as a credit to the Company and encourages others to do the same.  - Performs accurate chip transactions.- Observe all customer bets.- Notify Poker Leadership immediately of any irregularities or any customer requests which are outside of a Poker Dealer's authority or knowledge.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.Host Role- Operate computerized and/or manual poker seating reservation system.- Assist in coordinating general requests from guests and players within the poker room with various departments, including basic host functions. - Assist in coordinating poker tournaments and other special events within the poker room.- Maintain familiarity with company activities and events and responds to customer inquiries.- Responsible for maintaining an impressed bank and ensuring the impressed bank is balanced at all times.- Perform daily chip transfers from the main bank to the poker bank.- Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

- Ability to deal Poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsors new dealers as needed in order to provide new hires with adequate on the job training.- Previous poker dealing experience and/or recognized equivalent training.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a Credit to the Company and encourages others to do the same.- Verify table game fill and credit transactions.- Assist with table game opening and closing procedures.- Engage with customers during the game to provide an excellent playing experience.- Explain aspects of various poker games to gaming patrons.- Ensure that all players are betting in the proper order and manner for the specific game.- Performs all other related and compatible duties as assigned.

- Welcomes guests to the Poker Room, provide information to the players about the rooms, games and limits and adds players information on to an electronic waiting list.   Seats players into Poker game. - Buy and sell chips tp players at the poker podium. - Answers telephone inquiries and responds to guest questions accurately and politely. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.   - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management, staff and guests. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner. - Performs other duties as may be assigned by department and/or company management

-  Responsible for the overall operation of Poker Tables on assigned shift and all aspects of day to day operations- Directs the Poker Dealers to accomplish the goals of the individual gaming areas and Table Games department- Works closely with Casino Ops Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result- Management accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction- Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes - Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned

- Greets all guests in a courteous manner, displaying a helpful, CARiNG attitude of EXCELLENCE; assists guest with related Pool needs (i.e., towels, chair cushions, etc.). - Efficiently attends to and serves guests who are utilizing the pool. - Monitors access of Pool services to ensure that only Hotel guests have utilization of the amenities. - Assists in keeping respective area(s) clean and organized; stocks, maintains, and cleans areas. - Responds to guest inquiries and requests; resolves issues in a timely, friendly, and efficient manner. - Provides directions and guidance to guests inquiring about the Hotel, amenities, and surrounding area. - Other duties as assigned.

- Responsible for maintaining the cleanliness of the pool and spa area.  - Responsible for removing soiled towels and transporting to the laundry area. - Responsible for replenishing clean towels and maintaining the towel valet at all times.  - Washing, drying, and folding pool towels according to the laundry procedures.  - Responsible for changing out trash and cleaning of trash receptacles.  - Re-align pool furniture at the beginning, during, and end of shift.  - Clean and stock pool restrooms as outlined in the standard operating procedures.  - Adhere to safe handling of all chemicals. - Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager.  - Attends all regular departmental meetings as well as other company related meetings. - Report damage or repair issues in the pool area to the appropriate housekeeping leader.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for all pool rentals, including, rafts, tubes, and lockers.  - Responsible for keeping inventory on all lost and found items.  - Ensures the overall safety of guests in pool area.  - Maintains supplies and ensures inventory is stocked and ordered as needed - Provides daily rotations and break schedules as necessary.  - Acts as communications center for guest calls, management, auxiliary departments and pool staff.  - Performs other job-related duties as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES   The following and other duties may be assigned as necessary:  - Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Assists in maintenance of cost control methods and procedures by monitoring inventory. - Follows established quality assurance procedures to ensure acceptable health department and customer service standards. - Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities. - Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned.  - Resolve and make recommendations on resolving customer challenges and issues. - Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed. - Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. - Monitors accuracy of the Cabana inventory, daily sales and revenue goals and is able to make recommended changes. - Makes daily safety checks of pool equipment and the surrounding area,and passes patrons’ concerns on to his/her supervisor. - Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area. - Conduct one on one meetings with pool operations team members. - Updates / monitors daily payroll, ensuring all associates are punching in/out correctly. - Complete daily Pool Operations reports.  - Attend meetings and complete tasks / projects assigned by management. 

- Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations - Provide and replenish beverage stock and supplies - Remove empty bottles and trash - Prepare necessary fruit for use as garnishes - Responsible for receiving, issuing and keeping necessary records of liquor supplies - Serve as backup for bartender when necessary - Promote outstanding guest service on a continual basis - Responsible for maintaining a regular and consistent attendance record  - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation  

The Product Manager will play a lead role defining, designing, and delivering best solutions that enable best in class Hotel, Food & Beverage, Retail and Entertainment customer experiences. The successful candidate will bring their proven experience establish and promote a vision for hospitality experience that deliver upon the strategic business objectives and loyalty brand strategy as defined by key stakeholders across property operations, casino operations and marketing.  In this capacity, the Product Manager will work closely with key leaders to ensure delivery of solutions are effective, forward thinking and provide a competitive advantage for the company. The successful candidate will leverage their extensive product management experience to define capabilities and drive the prioritization of a roadmap informed by data supported insights, emerging technologies, quality, and engineering effort. The selected candidate will be a visionary who will help shape the future of Penn’s digital capabilities.- Responsible for the evolution of hospitality products, capabilities and customer experiences that enable frictionless customer engagement for hospitality services.- Assume ownership of the transformation, evolution and stability of Penn’s hospitality products and solutions- Establish and drive KPIs and targets for new capabilities.- Collaborate with stakeholders to formulate business cases and roadmap for new capabilities.- Work with stakeholders to identify requirements and translate them into new products, features, user stories and technical stories.- Participates in the grooming and prioritization of product backlog to ensure work is fully prepared for engineering team.- Conduct regular competitor analysis and maintain marketplace awareness.- Daily/Weekly/Monthly reporting on product performance- Build trusting long-term relationships with cross-functional business and engineering teams.- Own, execute, and manage quality assurance and user acceptance testing associated with products/solutions.- Conduct regular product steering committee meetings with senior leadership that review product roadmap, priorities, product stability and status of active workstreams.- Oversee and monitor problems associated with product as it relates to understanding and managing product stability.- Measure the success of product features through rapid data-informed iteration.- This role is remote.

The IT Project Manager is a role that offer Remote flexibility, ideally in the Las Vegas, NV or Wyomissing, PA area(s). The primary responsibility is to manage IT projects including developing project plans, following Waterfall, Agile or Hybrid project methodologies, setting up project teams, and ensuring that projects are managed efficiently to budget and deadlines.- Manages both Waterfall and Agile projects from original concept through to final implementation. Interfaces with all areas affected by the project including end users and vendors.- Strong understanding of PMBOK standards.- Experienced in leading and coaching scrum teams using Agile methodology best practices.- Experience inleading multiple Agile teams to achieve higher levels of efficiency and maturity.- Responsible for all aspects of the project over the entire project life cycle.- Monitors team dynamics and team accountability related to delivery commitments.- Manages the scope, budget, risks, issues, deliverables, and schedules of individual project tasks.- Ability to build detailed project plans through collaboration with peers, users and vendors.- Assigns project tasks and coordinates resources, including the review of individual issues and concern, and resolving or escalating such issues as needed.- Delivers superior internal and external guest service by ensuring every interaction includes our service standards. Works harmoniously with fellow team members.- Performs related/additional duties as assigned by IT Leadership.

- Plans, implements and executes all assigned casino promotions and player development events - Develops promotion and event proposals within defined budgetary and strategic parameters.- Upon approval, creates rules and regulations for promotions and events for submission to the Mississippi Gaming Commission.- Develops implementation timelines and task lists and coordinates all aspects of promotions and events with Advertising, IT, Player Services, Food & Beverage, etc.- Configures and tests promotional set-up, and creates prizes in ACSC and other supporting computer programs.- Works promotions and events (nights and weekends as necessary). - Reconciles event manifests, vendor invoices and assists with analysis of promotions and events.- Responsible for interdepartmental communication of designated promotions and events.- Researches competitive promotion and event programming, and presents information to Management.- Resolves guest complaints and disputes, exercising discretion and judgment.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by the Casino Marketing Manager or other members of management.

- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Proof and traffic direct mail design and production between the agency, graphic designer and the mail house. - Proof and traffic other creative production and installation for in-house messaging.- Assist with graphic design and digital design as needed. - Assist with updating and managing content on website and social media initiatives. - Coordinate content development and updates for mobile application. - Coordinate content development and updates for all marketing products used on the gaming floor.- Responsible for ensuring all property collateral is installed and removed in a timely manner. - Maintains a direct mail library, photo library, advertising collateral library and updates accordingly. Assists the Marketing Department with all other duties as assigned