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Monitors guest consumption of alcohol and intervenes as needed according to guidelines Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs Provides personalized service and uses guest name Resolves service problems according to guidelines Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required Slices and pits fruit as required Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor Maintains a clean and stocked workstation in accordance with established health and safety guidelines
- Prepares and serves all alcoholic and non-alcoholic beverages.- Maintains adequate levels of products and supplies at assigned outlet - Serves all food products in a timely manner.- Accounts for all revenue and balances cash drawer at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by your Supervisor or a member of management.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, rings proper amount into the register and gives the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedures; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Assists in the set up and break down of events. - Prepares and serves guests nonalcoholic and alcoholic beverages as needed.- Enter all orders into micros in a timely matter.- Anticipate guests needs.- Follows steps of service as outlined in training manual.- Totals bill and accepts payment in accordance with all Food and Beverage internal controls.- Communicates immediately to the supervisor all guest comments or concerns.- Must be able to adjust to non-consistent schedule.- Regular participation in scheduled Event Center events is required. - Completes any task assigned by supervisor.- Adhere to HCCTR as well as all Food and Beverage Policies and service standards.- Must deliver ACES Guest Service to every guest during every transaction.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Ensure that sanitation in all food & beverage outlets meets and/or exceeds Health Department and OSHA guidelines.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Maintains valid WV racing license, Food Handlers permit and TIPS certification.
Your daily responsibilities include:Bartenders are responsible for learning drink recipes, fostering a fun environment, being gracious hosts to all guests and co-workers while providing assistance within their assigned venue as directed by management. 70% Guest Service- Prepares and pours drink orders with proper portions and ingredients according to recipes, communicates well with other team members, and presents drinks to guests or team members as required.- Provides fast, friendly, professional service to guests, using their names, and team members. (e.g., 2 minute or less production cycle for 15 drink tray)- Responsible for promoting a positive influence in the community and participating in company-sponsored events as requested.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Team player that serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Resolves service problems and monitors guest consumption of alcohol using guidelines provided in TiPS alcohol awareness training and notifies management as needed according to guidelines.20% Property Knowledge- Operates a cash register/Micros POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Bartenders are knowledgeable about property events and programs informing guests as needed.- Maintains knowledge of beverage program, venue offerings, pricing, etc. to provide consistent service.10% Other- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Preps for shifts using guidance of prep lists and management direction as required.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Maintains strict confidentiality in all company matters.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers and coworkers. -Maintains company funds and equipment in an orderly manner. -Pours drinks according to established recipes; maintains a clean and safe work environment. -Demonstrates specific product offerings and ordering procedures. -Monitors proper par levels of all supplies at assigned bars. -Communicates any problems or situations detrimental to immediate supervisor. -Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages. -Opens/closes bar according to established procedures. -Provides work direction for bar attendants assigned to bar.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary.- Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include:- Accurately transports guests’ luggage to the assigned room following completion of the registration process. - Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage. - Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions. - Assists guests with room changes and maintains room key security. - Actively participates in maintaining a spotless and safe working environment. - Completes required room slip information and submits/forwards to the appropriate personnel. - Follows and ensures compliance with all established safety and security guidelines.
- Accurately transports guests’ luggage to the assigned room following completion of the registration process. - Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage. - Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions. - Assists guests with room changes and maintains room key security. - Actively participates in maintaining a spotless and safe working environment. - Completes required room slip information and submits/forwards to the appropriate personnel. - Follows and ensures compliance with all established safety and security guidelines. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
- Coordinates all Bell Station activities. - Maintains proper Bell Station rotation and records services performed. - Efficiently and professionally responds to service requests and makes appropriate work assignments. - Assists guests with accuracy and enthusiasm when answering inquiries and ensures proper handling of Front Service phone calls. - Maintains strong working knowledge of hotel, casino, community, and special events in order to accurately provide guests with needed information. - Performs daily supply and equipment checks and maintains equipment supply logbook. - Coordinates handling of all tour group luggage, accounting for luggage counts and proper tagging of luggage. - Maintains inventory of all printed supplies and notifies supervisor when additional supply is required. - Delivers and picks up guest laundry/dry cleaning and maintains accurate log for same. - Responsible for scheduling all Bell Persons. - Responsible for luggage room and all storage as well as retrieval of guest luggage. - Follows and ensures compliance with all safety and security guidelines. - Resolves service issues according to established guidelines. - Coordinates operating activities with the Front Desk and parking areas. - Maintains strict confidentiality in all company matters.
- Accurately transports guests’ luggage to the assigned room following completion of the registration process.- Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.- Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.- Assists guests with room changes and maintains room key security.- Promotes outstanding guest relations.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Maintains strict confidentiality in all company matters.- Any and all duties as assigned by your Manager or a member of management.
- Assists guest with luggage during check-in and check-out. - Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner. - Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc. - Completes required paperwork as designated by department. - Delivers luggage to designated room after registration process is complete. - Picks up guests' luggage upon departure and transports to designated vehicle or storage. - Verifies that departing guests have experienced superior hospitality. - Invokes service recovery when appropriate. - Stores guests luggage in organized manner. - Assists guest with room changes and maintains room key security. - Makes deliveries to room, e.g., flowers, packages, special deliveries, etc. - Keeps Bell Station and hotel lobby area clean. - Arranges transportation for guests to and from airport or appropriate destination as requested. - Provides complete orientation of property and guest rooms. - Follows safety and security standards and reports anything suspicious. - Assists Valet department with arriving and departing guests to ensure smooth transition. - Adheres to uniform standards.
- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. - Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. - Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. - Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. - Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. - Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. - Create and maintain records, reports and other documentation as required to meet company and business expectations. - Maintain the viability and integrity of all restaurant operations.
- Responsible for supervising staff and the overall daily management of the Beverage department on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Assists in establishing product menu and records product inventories.- Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary on designated shift.- Assists in monitoring inventory of all Beverage product.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists manager with administrative duties, as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Administers the overall activities of the venue’s operation on assigned shift.- Establishes and administers training programs within the assigned venues.- Counsels, guides and instructs personnel in the proper performance of their duties.- Direct the development and administration of controls for all phases of the venue in an economical and profitable manner whilemaintaining established standards.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours.- Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Performs assigned input work in compiling annual budgets.- Service standards used to measure success include, turnover rate, high staff morale, labor cost in line with budget and cleanliness of venue.- Ensure team members to clean their areas as they perform their duties and assist with cleaning in other areas.- Cross‐train those within your department while encouraging, reinforcing, and supporting your peers and team
- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions. - Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server. - Maintains a clean work environment in accordance with Health Department standards. - Checks glass washers for proper chemicals. - Maintains soap and hand towels at hand sink areas. - Maintains par stock levels by placing orders for all bar supplies. - Receives and delivers products to appropriate outlet and stocks in accordance to specification. - Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required. - Stocks server wells in accordance to specifications with all products and supplies required. - Cuts fruit to specification and prepares all condiment caddies. - Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers. - Distribute clean bar towels and collect soiled ones and discard them in the appropriate place. - Collect all excess glasses from bars and restock them in their appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas. - Organize and clean pump rooms, coolers and storage areas to specification. - Sweep and mop pump room, coolers and storage area floors. - Soak and clean soda bag-inbox hoses and nozzles. - Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required. - When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way, delivering ACES at all times. - Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy. - Promptly and professionally handle guest issues and communicate problems and concerns to management. - Requires evidence of age from any guest who appear to be under the age of thirty (30). - Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times. - Display a courteous and friendly attitude to all team members and guests. - Assist co-workers as needed. - Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same. - Adheres to all department and company policies and procedures, regulatory state and federal laws - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs, as well as delivering ACES Customer Service to every guest. - Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Demonstrate and exhibit characteristics and behavior in accordance with Property Core Values - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Provide fast, friendly, professional service to gaming guests, beverage servers and bartenders- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout the shift.- Clean and stocks the Employee Dining Room/Backstage Café- Responsible for keg change and removal and proper storage.- Cleaning and organization of service wells, beer cooler and storage areas.- Must have open availability including all three shifts, weekends, and holidays.- Comply with state, company, and department policies and regulations.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drink with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures. - Slice fruit, as required.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Other duties, as needed.