ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the Revenue Audit department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Fulfills the duties of a revenue auditor on occasion. - Monitor compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws. - Execute procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. - Complete journal entries, reconcile balance sheet accounts, and produce various revenue reports and statistical analysis. - Complete financial spreadsheets and updates information on a regular basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, hotel, spa, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots.- Maintain slot accounting system.- Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit monthly journal entries- Assist in maintaining compliance with the Internal Control System- Perform other projects and duties, as assigned.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform any reasonable request made by your supervisor or any management personnel.
- Deliver excellent internal and external guest service - Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. - Perform daily Audit of cage, slots, table games, electronic games, soft count and non-gaming revenue areas. - investigate and report discrepancies determined through Audit process to controller. - Prepare information and reports for the Casino Controller in a manner to ensure compliance with Gaming Commission Rules and Company policies and procedures. - Maintain accurate records and files pertaining to daily Audits of areas of responsibility. - Anticipate ongoing changes, problems, and opportunities in order to maintain effective systems and procedures.
- Verifying, allocating, and posting details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room slot floor, food & beverage, programs, valet parking, lottery and retail.- Reconciling and balancing tapes and records to daily cash counts and summarizing details in customer files.- Compiling reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation.- Establishing and maintaining files of appropriate reports, records or other information relevant to the department.- Preparing and distributing audit exception notices for irregularities and errors discovered during the audit on a timely basis.- Completing and forwarding daily revenue reports for all audited areas to supervisory staff for review and subsequent distribution on a timely basis.- Answering routine questions from co-workers.- Interacting with others when necessary to achieve desired outcomes.- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.- Adhering to all Corporate and local policies, procedures, and operating guidelines.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for performing daily audits of gaming and non-gaming revenues, as assigned.- Reports to and assists the Revenue Audit Supervisor. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports (Exception Reports) on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements.- Report and maintain daily revenues from all outlets.- Complete Complimentary Allocation.- Maintain Micros reports.- Maintain all controlled forms.- Prepare the information required to complete monthly journal entries.- Assist in maintaining compliance with the Internal Control System. - Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- Investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Reports to the Assistant Captain of the Watch any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming.- Participates in training with the deck crew on emergency procedures, safety, seamanship, and other training.- Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.- Responsible for the cleaning of the vessel interior and exterior (focus on detail cleaning, trash removal, and detail cleaning of restrooms).- Performs various tasks involved in the maintenance and upkeep of vessel and equipment; this includes cleaning.- esponsible for line handling, adjustment of winches, use of hydraulic ramps, and other tasks related to mooring of the vessel.- Executes tasks as assigned by the Assistant Captain of the Watch.
- Must be able to work varied schedule including weekend, nights and holidays.- Keep work cart orderly and properly stocked at all times and maintain vacuums.- Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.- Proper utilization of equipment, supplies and guest amenities.- Thorough cleanliness and sanitation of guest bathrooms.- Daily changing of soiled linens on beds and remaking beds following the hotel standards. - Thorough cleanliness of rooms, balconies and room furnishings.- Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office. - Follow all training procedures set forth in the Blood borne Pathogens program- Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Housekeeping Office directly). No articles should ever be removed from occupied rooms- Absolute respect for guest’s property should always be exercised.- Practice safety standards at all times.- Responsible care of equipment.- Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms.- Remain alert, courteous and helpful to the guests and co-workers at all times.- Sweep and mop floors.- Clean rugs, carpets, upholstered furniture, and drapes. - Empty wastebaskets. - Report guest complaints. - Deposit dirty linen in laundry chute. - Other duties may be assigned.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals. - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service. - Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Full knowledge of the status of every guest room in the hotel.- Ability to convey information and ideas clearly.- Utilize the computer software to input property specific data.- Effectively utilize the computer software to analyze hotel trends.- Effectively organize the room’s inventory according to hotel occupancy on a daily basis.- Black all room reservations according to the guest’s preferences and hotel occupancy.- Work with the sales department to help coordinate the blocking of group functions.- Review PMS inventory and house count for availability and rates.- Maintain and market special guest programs.- Facilitate guest room amenity deliveries.- Perform Front Desk Agent responsibilities as needed. - Ability to maintain, organize, and analyze guest surveys.- Ability to work with and understand financial information and data, and basic arithmetic functions.- Approach all encounters with guests and employees in a friendly, service-oriented manner.- Maintain regular attendance in compliance with Company standards, as required by scheduling, which will vary according to the needs of the hotel.
ESSENTIAL RESPONSIBILITIES:The following and other duties may be assigned as necessary: - Generate new cash revenue for the business by identifying and selling group and small party business in one of our many current and new casino assets. - Work closely with Food & Beverage and Marketing Departments to accommodate guest event and planning needs.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Represent the company during marketing, special, and community events and for marketing, special, and community-orientated activities in both local and external markets.- Establish weekly call pattern that will generate new accounts and service existing accounts for new and return business.- Prepare and submit timely call reports to management.- Generate new and return group via sales calls, telemarketing, sales blitzes, FAM, tradeshows and written correspondence business.- Develop sales tools, collateral, kits etc.- Oversee the material distribution in the market to increase awareness of product and services.- Manage travel and entertainment expenses and submit these reports on a timely basis.- Cooperate and work with Casino Marketing & Player Development staff, in sharing leads and/or any other activity that will generate new business.- Conduct weekly resume and planning meetings accordingly.- Cooperate with other departments to communicate to and service patrons promptly.- Prepare and distribute daily and weekly reports for various departments affected by all group business.- Ensure efficient greeting & club enrollment of all arriving group patrons.- Track and report sales revenue.- Be available for nights and weekends and attend meetings as needed.- Oversee the billing and collection of all Sales Groups; post charges and payments accordingly.- Achieve sales goals established by Director of Marketing.- Conduct Pre-Con and Post-Con meetings accordingly with client and Hollywood Team Members.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor. Provide assistance to customers: give directions, call cabs, assist with car trouble, etc Provide special assistance to disabled patrons as necessary.- Assist with table and slot drops.- Observe hard count crew doing the slot drop and transports tokens to hard count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor. Provide assistance to customers: give directions, call cabs, assist with car trouble, etc Provide special assistance to disabled patrons as necessary.- Assist with table and slot drops.- Observe hard count crew doing the slot drop and transports tokens to hard count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition- Responsible for the proper usage of equipment, i.e. radios, handcuffs, cameras, and ID scanners- Responsible for Alcohol Awareness Initiative and ensures that only Guests over 21 years of age are allowed in the casino- Address any individual not wearing an Illinois Gaming Board Identification Badge found in non-public areas- Escort individuals who have an admitted gaming issue to the dockside IGB Agent- Report suspicious activity- Maintain First Aid/AED certification - Respond to medical emergencies and complete Illness/Injury reports- Promote and lead in our ACES of PENN program to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service
The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition- Responsible for the proper usage of equipment, i.e. radios, handcuffs, cameras, and ID scanners- Responsible for Alcohol Awareness Initiative and ensures that only Guests over 21 years of age are allowed in the casino- Address any individual not wearing an Illinois Gaming Board Identification Badge found in non-public areas- Escort individuals who have an admitted gaming issue to the dockside IGB Agent- Report suspicious activity- Maintain First Aid/AED certification - Respond to medical emergencies and complete Illness/Injury reports- Promote and lead in our ACES of PENN program to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
