General Accountabilities: - Provides protection for the casino, all employees, guests, and company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines and promotes outstanding guest service. - Assist with disturbances and intoxicated guests as needed. - Always promote safety and confidentiality. - Perform and complete all duties necessary to comply withMargaritaville’s mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Greet all guests and staff in a positive, friendly, and professional manner.
General Accountabilities: - Provides protection for the casino, all employees, guests, and company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines and promotes outstanding guest service. - Assist with disturbances and intoxicated guests as needed. - Always promote safety and confidentiality. - Perform and complete all duties necessary to comply withMargaritaville’s mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Greet all guests and staff in a positive, friendly, and professional manner.
- Provides Security coverage necessary to ensure that adequate protection is provided for the safety and assets of all internal and external guests on property, as well as for the Company. - Provides security for bank escorts and other movement of money on the casino floor; Performs chip fills to table games; provides escorts to guests as requested. - Assists the Security Supervisor in maintaining order on the casino floor by providing backup when needed in confrontations; ensures that minors are not on the casino floor by conducting identification checks; covers posts and assignments when needed. - Provides information to guests concerning locations and special events.
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation.- Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.- Provide escorts (guests, vendors, funds) - Conduct bag inspection iaw policy - Conduct identification checks iaw policy - Report unsafe conditions and suspicious activity- Conduct outside patrols via vehicle or walking
- Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards.- Prepare appropriate detailed reports on security related incidents occurring on company property. - Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary.- Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members.- Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino.- Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands.
SUMMARYThe Security Officer is responsible for properly executing security duties on an assigned shift to adequately protect the life and property of customers, employees, and others on HCCTR property. ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Ensures the safety of employees and others.- Greets patrons and visually inspects bags, purses and patrons for unauthorized items.- Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Performs other duties as may be assigned by department and/or company management.- Prepares reports as requested or required. SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.
- This position is responsible for providing superior service to our guests - Must seek out opportunities to be of service - Maintaining highly visible patrols to insure a safe gaming experience - Assuring quality support to other departments so that they may serve guests more effectively - Promoting the property promotions and events - Maintaining public order and enforcing safety rules - Protecting property and assets - investigating disturbances in the casino area - Creating fun and excitement with the customer
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Complies with state, company, and department policies and regulations.- Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situation.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Observe count crew doing the VLT drop and transports funds to the count room.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel.
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with table and slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Complies with state, company, and department policies and regulations.- Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situation.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Provide special assistance to disabled patrons as necessary.- Observe count crew doing the VLT drop and transports funds to the count room.- Serve as dispatcher.- Dispatch other officers to various assignments and maintains activity log sheets.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel.
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation.- Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.- Provide escorts (guests, vendors, funds) - Conduct bag inspection iaw policy - Conduct identification checks iaw policy - Report unsafe conditions and suspicious activity- Conduct outside patrols via vehicle or walking
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with table and slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintain vigilance at assigned posts for all activities. - Maintain routine patrols throughout the premises while on watch for criminal activities and any general non-compliance to company rules and policies. - Provide visual surveillance of all areas in an attempt to detect fire and safety hazards which might compromise the well-being of life and property. - Respond to and handle emergencies using the proper methods, and the correct safety procedures - Conduct crowd control and direct traffic as needed. - Maintains strict confidentiality in all departmental and company matters. - Performs other job-related duties as assigned. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- This position is responsible for providing superior service to our guests - Must seek out opportunities to be of service - Maintaining highly visible patrols to insure a safe gaming experience - Assuring quality support to other departments so that they may serve guests more effectively - Promoting the property promotions and events - Maintaining public order and enforcing safety rules - Protecting property and assets - investigating disturbances in the casino area - Creating fun and excitement with the customer
- Seeking out opportunities to provide exceptional Customer Service to our guests at all times.- Supporting property promotions and events.- Maintaining highly visible patrols to insure a safe gaming environment.- Assuring quality support to other departments so they may serve our guests more effectively- Handling all escorts of money transactions in accordance with State Gaming Regulations and established Internal Controls.- Monitoring gaming floor for minors.- Responding to disturbances, emergencies and alarms in the racino and throughout the property.- Maintaining public order and enforce safety rules.- Performing Bill Validator drops.- Escorting team members, visitors, vendors into sensitive areas with prior approval.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD's, and checks for items not allowed on the boat. - Provides training to new officers and serves as a field training officer as needed. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
