- Provides fast, friendly, professional, and responsive customer service. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Assists with setting up for banquets and private functions: stocks beverages and paper products.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as required.- Maintain a clean, sanitized and stocked workstation and or section.- Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Responsible for making servers drinks when rang in.- Serve tables, clear tables, expedite food and running food.- Side-work as directed by the Food and Beverage Supervisor or Manager.- Will work special events, as needed.- Other duties, as needed.
- Adhere to HCCTR as well as all Food and Beverage Policies- Greets guests with a warm, friendly smile and greeting.- Must deliver ACES Guest Service to every guest during all interactions- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Carries dirty dishes from dining room to kitchen.- Wipes tabletops and chairs in accordance to departmental Health Standards.- Sets tables with silverware and glassware.- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room.- Assist server with guest’s dining experience.- Completes work assignments for opening and closing duties.- Complete any task assigned by dining room manager, chef, or supervisor.- Performs other duties as may be assigned by department and/or company management.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Create and maintain a seating chart at the direction of your supervisor or manager.- Responsible for ensuring rotation is done correctly.- Utilize Host Concepts software to ensure fairness and accuracy in seating.- Utilize the ACES Service Guidelines, seating and offering a warm and friendly farewell.- Roll silverware and clean during down time.- Perform opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Serve tables, clearing tables, expediting and running food when needed.- Assist with bussing tables.- Keeping the restaurant and host stand clean, organized and sanitized.- Must be able to understand and articulate the menu to guests.- Will work special events, as needed.- Other duties, as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ability to perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds gravies and sauces, and garnishes serving to fill orders.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use.- Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Take inventories.- Must complete county health department class and attain certification.- Exhibit knife skills, classic cuts and sharpening. - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Serve food and drink to guests; Fast paced beverage service.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Knows and promotes current casino events and programs.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Responsible for serving, pre-bussing, bussing and cleaning your section and your teammates section (full-hands in and full-hands out). - Roll silverware and clean during down time.- Perform all opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Expedite and run food for all tables.- Keep the restaurant clean, organized, and sanitized.- Must be able to understand and articulate the menu and drinks to guests.- Tip out bartenders.- Stock and clean your section.- Must participate in end of shift rolling silverware and completion of side work, as a team, until it is all completed.- Will work special events, as needed.- Other duties, as needed.
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers. -- Assists bus persons, as necessary, in bussing, cleaning, and setting tables. -- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. -- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. -- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. -- Completes assigned side work as directed. -- Knows and promotes current casino events and programs and can give guests directions to all casino areas. -- Maintains strict confidentiality in all company matters.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards.- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Perform other job-related duties as requested.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests.- Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements.- Calls for MTL support when writing bets requiring MTL paperwork.- Anticipates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all issues affecting the customer experience in the sports book are reported promptly.- Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Key Objectives:- Reach company goals and maintain company standards and policies.- Responsible for providing exceptional Customer Service to all guests.Essential Responsibilities:- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork according to internal control standards.- Records any applicable cash transactions that are required by Federal Law.- Issues and receives payments.- Cash personal and travelers checks in compliance with approved procedures.- Process lottery transactions with approved procedures.- Efficiently and accurately processes all pari-mutuel wagers in the tote system.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Manages guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.• Create and enter player tracking cards on-site, online, and digitally.• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.• Exchanges cash and coins in accordance with established procedures.• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.• Completes all required shift paperwork according to internal control standards.• Records any applicable cash transactions that are required by Federal Law.• Issues and receives payments.• Cash personal and travelers checks in compliance with approved procedures.• Process lottery transactions with approved procedures.• Efficiently and accurately processes all pari-mutuel wagers in the tote system.• Explain wagering rules, including betting lines and odds, and procedures to guests.• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.• Write Sports tickets in an accurate and timely manner.• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.• Manages guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.• Stocks stations with adequate supplies; keeps all stations neat and clean.Page 2 of 5• This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Writes Sports tickets in an accurate and timely manner.- Makes payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.- Explains wagering rules, including betting lines and odds, and procedures to guests.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Creates and enters player tracking cards.- Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Performs other job-related duties as requested.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. - Write sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. - Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures - Explain wagering rules, including betting lines and odds, and procedures to guests
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity- Perform other job-related duties as requested
- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
- Senior Table Games Dealers may only work in the capacity of a Dealer or fulfill the regulatory required duties of a supervisor (assistant pit). - When acting as a Dealer this position will report to another Senior Table Games Dealer or Assistant Pit Manager. When acting as a Dealer this position will not fulfill any duties of a supervisor (assistant pit) responsibilities. A Senior Table Games Dealer may not be assigned to work as both a Dealer and fulfill the duties of a supervisor (assistant pit) within the same pit during the same shift and may only switch from a Dealer to supervisor or supervisor to Dealer once per shift. - Providing superior customer service in accordance with Company standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino. - When performing the regulatory required duties of a supervisor (assistant pit), this position reports to a Casino Operations Assistant Shift Manager or above and: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Performs regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games.- Reconcile potential conflicts with guests regarding the rules and conduct of game play.- Responsible for game protection including the identification of potential card counters, game accuracy and pace of table game play.- Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.- Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits. - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services. - Participate in ongoing training and successful completion of additional games as deemed necessary
SUMMARY:Provides quality guest service while accurately and efficiently performs patron transactions with cash and cash equivalents. Learns and remains knowledgeable of the player’s club and the casino. Positively impacts player programs by recruiting for, enrolling in and informing players, of the particulars of the program, in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for front money deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU’s and Coin Max. - Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains a good relationship with loyal players in order to maximize opportunity for personalized experience and return visits. - May function as a Main Bank Cashier as necessary. However, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.- Serves as Player Services Cage Asst Manager in their absence. However, may not function as both a Player Services Cage Cashier and a Player Services Cage Asst Manager within a single gaming day.- Maintains thorough knowledge of player tracking system, Internal Controls and policies/procedures and makes suggestions for improvement.- Has authority to issue complimentaries in accordance with the approved Comp Matrix.- Provide professional representation at internal and external meetings and events.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensure interactions with internal and external guests follow the guidelines of the customer service program.- Adhere to all Corporate and local policies, procedures, and operating guidelines.
This role is remote.- Assists in the accurate and timely preparation of property financial statements in a centralized environment. - Maintains accounting records in accordance with Generally Accepted Accounting Principles (GAAP) and company policy. - Completes detailed month-end account reconciliations for the complex trial balance accounts. - Prepares monthly analyses on complex trial balance accounts. - Researches variances to budget and any unexpected movement in the trial balance.- Initiates month-end journal entries.- Ensures the validity of all adjusting and accrual entries. - Monitors and analyzes the monthly activity of the payroll and benefit-related accounts. - Monitors and analyzes the accounting for monthly marketing accruals. - Monitors and analyzes the accounting for banking and Credit card entries and reconciliations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
