- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Create and maintain a seating chart at the direction of your supervisor or manager.- Responsible for ensuring rotation is done correctly.- Utilize Host Concepts software to ensure fairness and accuracy in seating.- Utilize the ACES Service Guidelines, seating and offering a warm and friendly farewell.- Roll silverware and clean during down time.- Perform opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Serve tables, clearing tables, expediting and running food when needed.- Assist with bussing tables.- Keeping the restaurant and host stand clean, organized and sanitized.- Must be able to understand and articulate the menu to guests.- Will work special events, as needed.- Other duties, as needed.
DEPENDING ON SKILL LEVEL, THIS POSITION WILL PAY BETWEEN $15.30 - $17.34 PER HOUR. A $1,500 SIGN-ON BONUS IS INCLUDED! - Ability to perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness. - Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles. - Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds gravies and sauces, and garnishes serving to fill orders. - Washes, peels, cuts and sHReds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting).
- Serve food and drink to guests; Fast paced beverage service.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Knows and promotes current casino events and programs.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Responsible for serving, pre-bussing, bussing and cleaning your section and your teammates section (full-hands in and full-hands out). - Roll silverware and clean during down time.- Perform all opening and closing side work at the direction of your supervisor or manager.- Help team members ensure guest is served in a timely manner.- Expedite and run food for all tables.- Keep the restaurant clean, organized, and sanitized.- Must be able to understand and articulate the menu and drinks to guests.- Tip out bartenders.- Stock and clean your section.- Must participate in end of shift rolling silverware and completion of side work, as a team, until it is all completed.- Will work special events, as needed.- Other duties, as needed.
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers. -- Assists bus persons, as necessary, in bussing, cleaning, and setting tables. -- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. -- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. -- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. -- Completes assigned side work as directed. -- Knows and promotes current casino events and programs and can give guests directions to all casino areas. -- Maintains strict confidentiality in all company matters.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards.- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Perform other job-related duties as requested.
- Ensure quality service standards are followed and cost controls are adhered to- Set up serving stations according to checklist- Answer questions regarding food preparation and make menu suggestions- Adhere to established policies and procedures regarding customer service - Assure all tables are clean and properly set- Uphold safety and sanitation standards- Uphold alcohol service regulations
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.-
• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.• Create and enter player tracking cards on-site, online, and digitally.• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.• Exchanges cash and coins in accordance with established procedures.• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.• Completes all required shift paperwork according to internal control standards.• Records any applicable cash transactions that are required by Federal Law.• Issues and receives payments.• Cash personal and travelers checks in compliance with approved procedures.• Process lottery transactions with approved procedures.• Efficiently and accurately processes all pari-mutuel wagers in the tote system.• Explain wagering rules, including betting lines and odds, and procedures to guests.• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.• Write Sports tickets in an accurate and timely manner.• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.• Manages guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.• Stocks stations with adequate supplies; keeps all stations neat and clean.Page 2 of 5• This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for supervising and managing team members in the Sportsbook department. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction - Manage all financial operating expenses including, but not limited to, budget, P&L, controllables, and cost of goods, including reporting any concerns. - Enthusiastically supports, actively promotes, and demonstrates superior service in accordance with department and company standards and programs. - Ensures service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department service goals. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Effectively respond to requests in all areas of guest interaction and guest concerns.- Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.- Ensures team members have the tools needed to do their jobs to maximize efficiently- Partner with other property department to ensure overall success, including but not limited to F&B, Marking, Finance, etc. - Work with Database Manager to update guest information in the player tracking system including but not limited to Disassociated Persons information, Excluded Guest information, addresses, email address, telephone numbers and personal preferences.- Work with Casino Marketing Manager to identify guests for development based on their play history and/or tier achievement in the MyChoice program.- Create, develop and execute casino promotions and special events by working with the Casino Marketing Department.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to VP of Ops and Director of Compliance.- Ensure team members attendant and complete ongoing training initiatives. Follow up with team member to ensure understanding. - Ensures all staff are trained and follow CTR and SAR procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support. - Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods. - Maintains strict confidentiality in all departmental and company matters.
- Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Writes Sports tickets in an accurate and timely manner.- Makes payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.- Explains wagering rules, including betting lines and odds, and procedures to guests.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Creates and enters player tracking cards.- Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Performs other job-related duties as requested.
General Accountabilities:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards.- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
This role is remote.- Assists in the accurate and timely preparation of property financial statements in a centralized environment. - Maintains accounting records in accordance with Generally Accepted Accounting Principles (GAAP) and company policy. - Completes detailed month-end account reconciliations for the complex trial balance accounts. - Prepares monthly analyses on complex trial balance accounts. - Researches variances to budget and any unexpected movement in the trial balance.- Initiates month-end journal entries.- Ensures the validity of all adjusting and accrual entries. - Monitors and analyzes the monthly activity of the payroll and benefit-related accounts. - Monitors and analyzes the accounting for monthly marketing accruals. - Monitors and analyzes the accounting for banking and Credit card entries and reconciliations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of drinks and food, and prices.- Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register.- Explains the ingredients in the various beverages.- Carries on a friendly conversation with the guests as coffee is prepared. - Prepares for the next shift by filling the supplies and cleaning and sanitizing the workstation and equipment.- Works as a Barista making coffee, blended beverages, etc. - Works the cash register and maintains an accurate bank. - Maintains cleanliness of designated areas.- Adheres to all company standards, policies, and procedures. - Completes assigned side work and any additional daily tasks.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of drinks and food, and prices.- Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register.- Explains the ingredients in the various beverages.- Carries on a friendly conversation with the guests as coffee is prepared. - Prepares for the next shift by filling the supplies and cleaning and sanitizing the workstation and equipment.- Works as a Barista making coffee, blended beverages, etc. - Works the cash register and maintains an accurate bank. - Maintains cleanliness of designated areas.- Adheres to all company standards, policies, and procedures. - Completes assigned side work and any additional daily tasks.
SUMMARY:Responsible for friendly and accurate preparation of all drinks ordered at entertainment venue. The State Line Showroom Bartender may also support additional on-site and off-site promotional events as needed. Must be outgoing with the ability to engage and entertain guests. ESSENTIAL DUTIES & RESPONSIBILITIES:- Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests. - Mix ingredients such as liquor, soda, water, and fruit juice to prepare beverages.- Serves alcoholic and non-alcoholic beverages. Ensure legal drinking age when unsure for alcoholic beverages.- Know drink prices and proper measurement.- Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask. - Operate cash register: accept money from customers and count back appropriate change; process credit card purchases; count and balance money/credit card purchases, and comps against receipts in register before and after each shift.- Follow cash handling procedures.- Order and requisition liquors and supplies.- Prepare garnishments.- Arrange bottles and glasses to make attractive display.- Pre-bus station regularly.- Assist with inventory and inventory control.- Complete assigned opening and closing side work.- Claim tips received according to laws governing wage reporting.- Provides Red Carpet Service to every patron and employee.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Adhere to all corporate and local policies, procedures, and operating guidelines. - Perform duties in a safe manner; report any potential safety hazards to management staff.- May be required to answer questions when a manager is not available.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.- Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
- Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilitiesAdministers all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free. - Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness. - Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed. - Accountable for meeting or exceeding all State of Missouri and the Company’s sanitation requirements (ServSafe). - Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting). - Monitoring/implementation of garbage separation and disposal as per standards. - Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must acquire all necessary skills to act as Sous Chef within 18 months. - Write prep list and take inventory.
SUMMARY: it is the primary responsibility of the Steakhouse Server to provide beverage, food, and bussing services. Must be outgoing with the ability to engage and entertain guests. All duties are to be performed in accordance with departmental and company policies, practices and procedures. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests. - Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements. - Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating. - Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable. - Anticipates guest needs when possible. - Communicates with bartenders and managers regarding guest requests. - Completes end of shift checkout and paperwork according to preset standards. - Complete assigned opening and closing side work. - Claims tips received according to laws governing wage reporting. - Provides Red Carpet Service to every patron and employee. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Perform duties in a safe manner; report any potential safety hazards to management staff. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERViSORY RESPONSiBiLiTiES This position has no supervisory responsibilities
- Ensure quality service standards are followed and cost controls are adhered to- Set up serving stations according to checklist- Answer questions regarding food preparation and make menu suggestions- Adhere to established policies and procedures regarding customer service st- Assure all tables are clean and properly set- Uphold safety and sanitation standards- Uphold alcohol service regulations