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- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and promotions offered. - Maintains constant awareness of safety and accident prevention and immediately notifies supervisor if an accident does occur. informs Supervisors of any irregularities existing, guest complaints, or other disputes which cannot be readily resolved. - May be required to make several costume changes during a scheduled shift. - Provides Red Carpet Service to every patron and employee. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficiency of VLT machines and related gaming equipment during assigned shift.- Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery on assigned shift.- Works closely with Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Maintains and processes all paperwork, logs, schedules, and communication pertaining to the VLT department.- Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the overall integrity of daily operations on assigned shift.- Understands and adheres to all bargaining unit agreements (where applicable).- Works closely with the Manager to implement and oversee overall strategies for customer service, comping, floor layout and mix, revenue growth, and expense management in order to maximize profitability.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for the development, maintenance and documentation of the Accounting System of Internal Controls.- Plans, coordinates and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service. - Responsible for all regulatory compliance related to Accounting System of internal Controls as required by, among other agencies and governing bodies. - Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company. - Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes. - Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results. - Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company. - Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, the Department of Revenue for the state jurisdiction and State Gaming Control Board. - Supervises five direct reports while maintaining the system of Accounting and internal Controls for purposes of safeguarding the assets of the Company. This position will oversee General Accounting, Casino Accounting, Purchasing, Warehouse, Budget and Analysis. - Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities. - Review reports submitted by staff members in order to recommend approval or to suggest changes. - Interview, select, and train new team members. - Review, adjust, and administer working schedules of team members. - Assign and apportion work to be done among team members. - Plan work processes and determine effective techniques or processes to be used by team members in the course of business. - Supervise and manage the work processes or procedures of team members. - Conduct individual or group pre-shift meetings with team members and provide daily positive feedback. - Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance. - Address and manage complaints, grievances, or concerns from team members.- Effectively use, administer, and manage rewards and recognition for front line team members. - Review the performance, productivity, and efficiency of team members including but not limited to periodic evaluations. - Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers. - Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Develop, maintain, and manage training programs. - Handle customer complaints and support all customer service programs. - Understand and adhere to regulatory, department, and company policies and procedures. - Make determinations regarding types of materials, supplies, or tools to be used. - Supervise and manage attendance and time records of team members. - Effectively manage departmental expenses.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction. - Protect and preserve assets of the company. - Understand and adhere to all bargaining unit agreements.
The Vice President of Finance - Dual Property position will oversee General Accounting, Casino Accounting, Budget and Planning & Analysis for 2 locations: Hollywood Casino Tunica and 1st Jackpot Casino. - Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the internal Revenue Service.- Responsible for all regulatory compliance related to Accounting System of internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results. - Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company.- Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Supervises direct reports while maintaining the system of Accounting and internal Controls for purposes of safeguarding the assets of the Company.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Distributes uniforms and wardrobe accessories to employees. - Measures and sizes employee for uniforms as necessary. - Examines uniforms and arranges for cleaning. - Presses and spot cleans uniforms as necessary. - Maintains records of uniforms issued and returned. - Assists employees with uniform exchange. - Maintains current uniform inventory. - Performs simple seamstress assignments as needed. - Follows all departmental, property, and company policies and procedures. - Reports any safety hazards to assigned supervisor. - Conducts minor housekeeping duties; ensures department is neat and orderly. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising all Warehouse staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in oversight process of transferring and transporting all materials to designated locations between and within all user departments such as office furniture, records, recycling, etc, on designated shift.- Protects and preserves assets of the company while on designated shift.- Assists with inspection of incoming materials against order and specification for correctness and defects and arranges for return of defective material.- Assists in ordering needed supplies and equipment, after gaining approval from manager, on designated shift.- Ensures designated shift has all necessary tools to complete tasks and that all equipment is in working order.- Assists in ensuring safety standards are followed on designated shift.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
The storeroom clerk is responsible for supplying all food & beverage outlets with food products. ESSENTIAL RESPONSIBILITIES - Insure all received product is properly located and checked for accuracy & completeness.- Insure all Pick Lists for our Food and Beverage partners are filled completely and accurately.- Deliver all incoming packages are delivered, signed for & keyed the day they come in.- Assist with deliveries and outbound shipments from/to offsite facility.- Complete Monthly inventory keeping accuracy level above company standards.
JOB SUMMARY: The Warehouse Attendant actively participates in the shipping and receiving process, which involves unloading trucks, inspecting incoming inventory, matching purchase orders to bills of lading, and efficiently distributing both inventory and non-inventory items as needed. The Warehouse Attendant reads requisitions and shipping orders to determine the items to be moved, gathered, and dispatched, all while meticulously filling requisitions for various items and ensuring they reach the requesting departments. This role is vital in maintaining the warehouse’s accessibility, cleanliness, organization, and safe operation. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Assist with shipping and receiving, unloading trucks, checking-in inventory, matching purchase orders to bills of lading, and distributing inventory and non-inventory items accordingly.- Read requisitions and shipping orders to determine items to be moved, gathered, or distributed and shipped.- Fill requisitions for inventory and non-inventory items and distribute items to requesting departments.- Record amounts of materials or items received or distributed via appropriate computer programs.- Ensure the warehouse is accessible, clean, organized, and operating in a safe and efficient manner; report any unsafe or hazardous conditions.- Maintain proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule.- Prepare and ensure parcels are processed for mailing or shipping.- Perform physical inventory as scheduled, or via request.OTHER DUTIES AND RESPONSIBILITIES:- Perform other duties as assigned by the Facilities Manager.SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities for this position.
JOB SUMMARY: The Warehouse Attendant actively participates in the shipping and receiving process, which involves unloading trucks, inspecting incoming inventory, matching purchase orders to bills of lading, and efficiently distributing both inventory and non-inventory items as needed. The Warehouse Attendant reads requisitions and shipping orders to determine the items to be moved, gathered, and dispatched, all while meticulously filling requisitions for various items and ensuring they reach the requesting departments. This role is vital in maintaining the warehouse’s accessibility, cleanliness, organization, and safe operation. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Assist with shipping and receiving, unloading trucks, checking-in inventory, matching purchase orders to bills of lading, and distributing inventory and non-inventory items accordingly.- Read requisitions and shipping orders to determine items to be moved, gathered, or distributed and shipped.- Fill requisitions for inventory and non-inventory items and distribute items to requesting departments.- Record amounts of materials or items received or distributed via appropriate computer programs.- Ensure the warehouse is accessible, clean, organized, and operating in a safe and efficient manner; report any unsafe or hazardous conditions.- Maintain proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule.- Prepare and ensure parcels are processed for mailing or shipping.- Perform physical inventory as scheduled, or via request.OTHER DUTIES AND RESPONSIBILITIES:- Perform other duties as assigned by the Facilities Manager.SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities for this position.
- Assist with shipping and receiving, unloading trucks, checking in inventory, matching purchase orders to bills of lading and distributing inventory and non-inventory items accordingly. - Read requisitions and shipping orders to determine items to be moved, gathered or distributed and/shipped. - Fill requisitions for inventory and non-inventory items and distribute items to requesting department. - Record amounts of materials or items received or distributed vial appropriate computer program. - Ensure warehouse is accessible, clean, organized and operating in a safe and efficient manner; reports any unsafe or hazardous conditions. - Maintains proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule. - Prepare and ensure parcels are processed for mailing or shipping. - Perform physical inventory as scheduled or via request.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
- Able to utilize all Wok Station equipment and other equipment in the kitchen to the level of "advanced". - Maintains a thorough working knowledge of, and ability, to execute Asian cooking styles and techniques not limited to, wok station, stir-fry, etc. - Ensures that the Asian product, taste, and presentation exceed customer expectations and Food & Beverage standards. - Assists with Sushi station as needed. - Responsible for assisting in the preparation of a la carte and buffet food items. Assists cooks and Sous Chefs as directed. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Is knowledgeable of and adheres to proper time/temperature controls. - Properly covers labels and dates any/all food products as necessary before storage. - Conducts proper FIFO procedures when stocking/replenishing coolers, freezers and/or dry storage areas. - Accurately cools hot food products to proper temperatures within appropriate time frames before storage. - Reheats cold foods to proper temperature within appropriate time frames before service. - Accurately monitors hot food holding temperature logs and documents corrective actions taken when temperatures do not meet standards. - Is able to understand and follow production logs and quantities precisely. - Initiates a positive guest experience when working any front buffet line station or in public contact by providing a welcome and/or greeting, making eye contact, describing food offerings, smiling, and bidding a warm farewell and good luck, etc. - Ability to safely and correctly operate basic kitchen cooking equipment. - Thoroughly cleans work station and equipment prior to end of shift.
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed